Front Desk Associate

1 month ago


Crystal Lake, United States Dolphin Swim Club Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule

Job Description:

  • Use database software to prepare instructor schedules and to enter student registration and attendance information accurately, cross-checking all data with paper records.
  • Follow up immediately with potential customers by phone and/or email to facilitate student registration and to collect feedback on DSCs program.
  • Update customer accounts to reflect the results of monthly payment reports and promotional campaigns, as well as in consideration of managerial needs.
  • Complete, file, and safeguard confidential documents.
  • Greet every customer, welcoming new parents with program information.
  • Exercise tact and diplomacy when handling complaints, referring customers to the appropriate people and resources.
  • Respond to customer and public queries (both over the phone and via email) in a timely and professional manner.
  • Maintain an awareness of DSCs services, promotions, and policies.
  • Adhere to company procedures to ensure the facilitys safeness and cleanliness; perform light facility maintenance tasks.
  • Accurately and efficiently complete sales transactions, maintaining proper cash while operating a credit card authorization system at POS registers.


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