Front Desk Supervisor
2 weeks ago
The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
Responsibilities:
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Assist and guide the front office staff through their daily duties and responsibilities.
- Respond to guests' inquiries and requests in a timely and professional manner
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Maintain a clean and organized front desk area
Requirements:
- At least 2 years of work experience as a Front Desk Agent or similar customer service role
- Degree or Certificate in Hospitality or related field of study
- Must be available to work a flexible schedule including days, nights, weekends and holidays
- Ability to reliably commute to Lake Placid
- Experience with hotel reservations software, like OPERA
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
About Us:
The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid.
Benefits:
- Paid Time Off
- Affordable Health, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Free Employee Meals (1 per shift)
- Opportunities for Advancement
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