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Banquet & Catering Manager

1 month ago

Colorado Springs, United States Garden of the Gods Resort and Club Full time
Job DescriptionJob Description

Position Purpose & Summary

To oversee complete day-to-day operations in regard to Banquets & Catering. To schedule, coordinate and provide managerial coverage to all banquet functions, meeting spaces and special events. Create a positive, collaborative and efficient work environment and to ensure all applicable policies and procedures are being adhered to. Communicate regularly with the Food and Beverage Vice President, Operations Manager, and Vice President of Culinary regarding the overall banquet & catering performance.

Essential Functions:

  • Circulates through each Banquet function to ensure guest satisfaction. Sincerely seeks guest comments and quickly and willingly handles any complaints.
  • Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and sufficient supplies and equipment.
  • Performs human resource functions for staff, including scheduling, evaluating, and training staff.
  • Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
  • Monitors labor and all other expenses for the banquets department.
  • Ensure proper cashiering procedures are followed and review accuracy and distribution of service charges amongst staff.
  • Maintains constant communication with sales managers as to the details and success of banquet events and their execution.
  • Maintains cleanliness of banquet events through direct visual inspection continually during all hours of operation.
  • Supervises the food and beverage services of banquet functions, including set-up, service, and breakdown.
  • Identify situations which compromise the department's standards and rectify these immediately.
  • Assists in taking inventories, purchasing necessary supplies, and controlling their distribution.
  • Inspects food products to ensure quality, quantity, and palatability guidelines are followed.
  • Maintains weekly cleaning lists.
  • Holds periodic meetings with Banquet staff to review past and future performance of service, quality, general information concerning guest and employee relations, and upcoming daily functions.

Additional Duties and Responsibilities:

  • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
  • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
  • Be empowered to make things go right if they go wrong.
  • Give the guest/member a fond farewell.
  • Address feedback by utilizing the LEARN Model.
  • Demonstrate a professional appearance and be attentive to what matters most.
  • Comply with company policies and procedures.
  • Observe and adhere to safety guidelines.

Marginal Functions:

  • Perform other duties as assigned.
  • Interface positively with other departments, offering assistance when needed.
  • Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

  • Minimum Knowledge & Skills: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. Need for good communication skills.
  • Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience.
  • License, Registration, and/or Certification Required: State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate

External and Internal Personal Contact:

  1. Communications:
  • Daily - Verbal /Written/ Conducting daily line-ups
  • Weekly - Conducting Meetings/ Leading line-ups and participating in meetings
  • Occasionally - Participate in one-on-one coaching sessions.
  1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:


YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X


Position Analysis/Specifications:


N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X


Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.


YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X


Leader Signature:

Date:


A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart.


The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence.

To be successful, your individual initiative, passion and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial.

In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved.

Team Member Signature:

Date:

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development.



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