Mortgage Servicing Office Coordinator
4 weeks ago
Lake City Servicing a division of Secured Investment Corp is in search of a Mortgage Servicing Office Coordinator to join our Mortgage Loan Servicing department in our Couer d Alene headquarters location. This full-time position reports to the Director of Servicing and provides centralized operational support to monitor, analyze and service the loan portfolio. Office Coordination – You will be responsible for both general and clerical tasks around the office. This position involves general office organization and streamlining business operations throughout the Lake City Servicing team. Additional tasks may vary and may include customer engagement (customer service), answering phone calls, managing support system (ticket system), managing customer service email inbox, billing clients, and training personnel.
Responsibilities of this position may include but are not limited to:
· Organize and coordinate office operations and procedures.
· Establish and implement office procedures and practices.
· Maintaining the general upkeep of the premises.
· Post-Closing Loan Document management
· Lender Binder management
· Managing incoming mail
· Sending monthly statements
· Publishing loan statements in the The Mortgage Office ("TMO") software system for lender and borrower accounts
· Answering phones
· Managing Lake City Servicing emails
· Restocking office/kitchen supplies
Requirements:- Proven experience working in a professional office environment
- High proficiency in technology and Microsoft applications (excel, word, outlook, website navigation)
- Excellent verbal and written communication skills
- High standards of customer service
- Organizational and time management skills
- Great team player
- Enthusiastic and passionate
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