New Patient Coordinator

2 weeks ago

Coeur d'Alene, United States Beacon Clinic Full time
Job DescriptionJob DescriptionSalary: $19, or higher depending on experience

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused cancer and rheumatology center that is committed to providing the highest quality of medical care and supportive services. We were founded in 2018 by Dr. David Bartels, focusing on cancer and blood conditions. Today, we provide care services to not only Medical Oncology and Hematology, but Radiation Oncology, and Rheumatology patients as well. We are also dedicated to advancing the field by engaging in clinical research and offering our patients the opportunity to participate in various clinical trials.


Beacon has an excellent opportunity available within our clinic as a New Patient Coordinator. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you 


Duties Include:

  • Receives all new patient referrals, builds charts, circulates new patient form, and works closely with front office supervisor to monitor status of referral.
  • Fax thank you letter to referring provider.
  • Call patients when referral received, obtain insurance information and any missing basic patient information to complete chart.
  • Provides initial insurance information to preauthorization team.
  • Obtains a release of information from patient when needed.
  • Contacts referring provider and other pertinent facilities for additional records required by Beacon before the patient is seen.
  • Communicates appropriately with back-office team and providers for scheduling parameters for specific referral.
  • Communicates with patient to arrange new patient appointment and set expectations around first visit needs.
  • Closes out referral and inputs information in electronic chart.
  • Manages current and future electronic schedules to ensure appropriate, timely scheduling.
  • Sends new patient information packets including map, ROI’s, etc. when needed.
  • Maintains new patient spreadsheet daily and monthly referral summaries.
  • Maintains unscheduled new patient appointments to ensure patients are scheduled within the mandatory timeframe.
  • Operates multiple medical software programs including Microsoft office.
  • Responsible for documenting and maintaining processes for new patient coordination.
  • May operate as back-up front office, checking in patients and participating in the phone answering throughout the day.
  • Creates and supplies clinic with new patient packets.
  • Collaborates with fellow NPCs to ensure cross training, coverage, and organization between workflows.


Required Skills/Abilities:

  • Experience in a medical office is strongly preferred
  • Experience in a front office position or other administrative duties a must
  • Compassionate and caring bedside manner
  • Strong written and verbal communication skills
  • Ability to work extremely well in a group setting


Benefits:

  • Paid Time Off (PTO)
  • Eight (8) paid, closed clinic, holidays each year
  • Health insurance, including medical, dental, and vision
  • 401(k) plan
  • Professional development fund
  • Employee assistance program


Beacon Company Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.


Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.


Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.

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