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Residential Specialist
1 month ago
POSITION SUMMARY: Provides safety, security, and customer service to residents, guests, and staff of high end complex. Acts as an ambassador of hospitality for guests, residents and visitors. Conducts daily operational tasks related to the activities of the building and its residents. Verbally engages with residents, guests and visitors. The Residential Specialist serves at the Front Desk and all common area posts, including the Porte Cochere, Amenities, and Security. Responsible for observing activities and reporting incidents at property. Makes periodic patrols to check for irregularities within the building, preserves order, and enforces House Rules and Regulations. The Residential Specialist should also keep a pleasant appearance, be aware and anticipate residents’ needs.
DUTIES AND RESPONSIBILITIES
- Creates positive professional relationships with homeowners, residents and guests. Exudes genuine Aloha Spirit; caring, giving and positive energy.
- Preserves order and may be called upon to enforce House Rules and Regulations of property pertaining to residents, guests, staff, vendors and contractors as well as all Amenities. Knows and understands all building rules, regulations, policies, and procedures. Ensures all residents and guests are in compliance. Escalates any contentious confrontations to management immediately.
- Addresses and/or follows through to completion on any resident concerns or service requests.
- Serves as the “front line” of security, turning away anyone who is not a homeowner, resident, guest or an appointment for building management. Visitors for building management or to view a home for sale, without an appointment, are to be turned away. Ensures independent persons do not solicit in front of the property or in the porte cochère.
- On the Porte Cochère, facilitates and directs all vehicle traffic, creating a welcoming and safe environment for all residents, guests and visitors.
- Valets vehicles as needed.
MINIMUM QUALIFICATIONS
- Able to work flexible and varied shifts including weekends, overnights and holidays.
- Minimum three (3) years’ experience in Security or related field.
- Experience at a 4 or 5-star hotel or luxury condominium preferred.
- Able to handle excessive standing, frequent walking, bending, kneeling and other repetitive motions.
- Must have manual dexterity to use and operate all necessary equipment and the ability to safely lift 50lbs.
- Must possess excellent verbal and written communication skills.
- Able to work efficiently with minimal supervision.
- Understanding of computer software programs such as Microsoft Excel, Word, and Outlook.
- Ability to learn and utilize the Association’s computer applications.
- Must be familiar with a range of vehicles and know how to drive and park at an effective and acceptable level.
- High School diploma or equivalent.
- CPR and First Aid certification desired.
- Hawaii Guard Card required.
- Must have a valid driver’s license, the ability to maneuver a vehicle with a manual transmission (stick shift) and an acceptable driving record as defined in the company’s Acceptable Driving Record Policy.
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