Help Desk
4 weeks ago
have key responsibilities associate with development of support and training materials to be
used to provide direct training to staff both one-on-one situations, and in group environments.
Direct support of customers over the phone will be a primary function of this role as well as
hands on support for DCF staff and partners being required of this contractor as they resolve
daily user issues covering a wide range of technology support tasks from printing, login and
remote access, to explicit application related support tools such as eWiSACWIS and CARES and
KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues
quickly and successfully on first contact whenever possible as issues related to implementation
of a single technology infrastructure for this agency.
Qualifications & years of experience:
Qualification
Experience
IT Service Management tools (Incidents & Service Request) 3 years
Active Directory Tools
Microsoft Windows 10/11
Microsoft Office Suite
Network Topology
Local Area Networks (LAN)
3 years
3 years
3 years
3 years
3 years
-
Help Desk Support
3 weeks ago
Madison, United States Shoolin INC Full time**Role: Help Desk Support** **Location: Madison, WI (50% onsite)** **Duration: Contract** **Only W2** **Top Skills & 2-3 Years of Experience**: - Windows 11 - Microsoft O365 - Intune - Apple and Android mobile phone support **Nice to Have**: - Cherwell - Scripting and automation - Microsoft Teams/Intune. **Job Type**: Contract Pay: $20.00 - $25.00...
-
Help Desk Technician
4 weeks ago
Madison, United States Thoughtwave Software and Solutions Full time**HELP DESK -LEVEL 3** **REMOTE** **ONLY LOCAL CONSULTANTS (WISCONSIN)** **Top 3-4 desired skills required for the position**: Ability to troubleshoot and resolve issues quickly Attention to detail Able to work independently in a highly collaborative environment Fast and accurate typing **Qualification Experience** IT Service Management tools...
-
Help Desk Technician
4 weeks ago
Madison, United States Thoughtwave Software and Solutions Full time**HELP DESK -LEVEL 3** **REMOTE** **ONLY LOCAL CONSULTANTS (WISCONSIN)** **Top 3-4 desired skills required for the position**: Ability to troubleshoot and resolve issues quickly Attention to detail Able to work independently in a highly collaborative environment Fast and accurate typing **Qualification Experience** IT Service Management tools...
-
Help Desk Technician
1 month ago
Madison, United States Talent Groups Full time2+ Years of Experience in Help Desk Support. - Install, configure, and maintain Windows 11 operating systems on desktops and laptops. - Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone. **Job Type**: Contract Pay: Up to $27.00 per hour Expected hours:...
-
Help Desk Technician
3 weeks ago
Madison, United States Catholic Charities of Madison Full time**The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.** Catholic Charities of Madison, has an immediate opening for a skilled and motivated **_Help Desk Technician_**_ _to join our team. As a Help Desk Technician you will be...
-
help desk ii
3 weeks ago
Madison, Wisconsin, United States Randstad Full timehelp desk ii. madison , wisconsin posted 10 days ago job detailssummary $19 - $24 per hour contract high school category computer and mathematical occupations reference job detailsjob summary:Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, this position provides guidance and performs research for the management...
-
Help Desk III
6 days ago
Madison, United States KYYBA Full timeJob DescriptionJob DescriptionPosition Title: Help Desk IIILocation: Madison, WI - 53705Onsite roleJob Description:Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position...
-
Help Desk
1 week ago
Madison, United States Codeworks L.L.C Full timeJob DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For: A Help Desk Professional for a long term contract position, on site in Madison WI !Responsibilities:Provide first and second level hardware and software...
-
Help Desk Contract
3 weeks ago
Madison, United States VSG Business Solutions LLC Full timeJob DescriptionJob DescriptionCONTRACT DETAILSThe State of Wisconsin is looking for one (1) Help Desk III.Top Skills:Ability to troubleshoot and resolve issues quicklyAttention to detailAble to work independently in a highly collaborative environmentFast and accurate typingQualifications & Years of Experience:IT Service Management tools (Incidents & Service...
-
Help Desk Support technician.
1 month ago
Madison, United States RIT Solutions, Inc. Full timeHelp Desk Support technician. Client is looking for one (1) Help Desk Support technician. Candidates will be required to be onsite 50% of the time. Rotating week on-site, week remote. On boarding will be on-site 2-3 weeks depending on experience. Please only send me candidates within a 1 hour driving distance to Madison, WI or candidates that are willing to...
-
Help Desk
2 weeks ago
Madison, United States Novalink Solutions LLC Full timeJob DescriptionJob DescriptionUnder the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Departmentof Financial Institutions (DFI). This position serves as an expert resource and relies on extensiveexperience and judgment to plan and...
-
IT Help Desk Support
4 weeks ago
Madison, United States Beacon Technologies Full time $16 - $20Beacon Technologies is seeking a Help Desk III Technician for our client partner. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has...
-
Help Desk
5 days ago
Madison, United States Novalink Solutions Full timeJob Description Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish...
-
Help Desk I
3 weeks ago
Madison, Wisconsin, United States Beacon Hill Full timeJoin our team as a Help Desk Support professional!Problem-solving technology issuesHandling documentation tasksProviding phone and remote supportDelivering top-notch customer serviceBeacon Hill is committed to fostering a diverse work environment. We welcome individuals with Disabilities and Protected Veterans.Explore exciting opportunities with us in the...
-
help desk iii_
5 days ago
Madison, United States Randstad Full timehelp desk iii. + madison , wisconsin + posted 4 days ago **job details** summary + $24.12 - $29.12 per hour + contract + high school + category computer and mathematical occupations + reference1057218 job details job summary: Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information...
-
Help Desk
3 weeks ago
Madison, United States Novalink Solutions Full timeJob Description Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a...
-
Help Desk- Iii
2 weeks ago
Madison, United States Certec Consulting Full time**Help Desk - III - 1738** **Location: - Madison, WI** **100% onsite** **Rate: - $ 28/hr on W2 - $30/hr on 1099** **Easy Submission Procedure DO NOT EMAIL**: **Step 1 DOWNLOAD** **Step 2 **COMPLETE SKILLS MATRIX** **Skills Matrix** (link) **Step 3 **DO NOT **SUBMIT VIA **LINKEDIN, INDEED OR DICE USE **THE EASY APPLY BUTTON AT**: **DO NOT SUBMIT VIA...
-
ONSITE Help Desk 3
1 week ago
Madison, United States Sundial Software Full timeAll submitted candidates must be within commuting distance to the DFI offices in Madison as they are REQUIRED to be onsite 5 days per week. All candidates MUST have at least 6 years' professional Help Desk experience, ITSM and ITIL experience, and be willing to work 100% onsite in Madison. The State of Wisconsin DFI is looking for a Help Desk III. Top...
-
Help Desk III
2 weeks ago
Madison, United States Information Resource group, Inc. Full timeJob DescriptionJob DescriptionRole:Help DeskInterview Process: TeamsDuration of the Contract: 6/30/2025, likely to be extendedOnsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate to WI at the candidate's expense prior to starting the role. Candidates local to Madison are strongly preferred. This position will be working...
-
Help Desk III
2 weeks ago
Madison, United States KYYBA Full timeJob DescriptionJob DescriptionUnder the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan...