Customer Success Manager-AZ

3 weeks ago

Phoenix, United States Logically Full time
Job DescriptionJob DescriptionSalary:

A trusted partner for over 20 years, Logically, a Managed Security Services Provider (MSSP), offers cyber-first solutions and services that infuse security across technology infrastructures to reduce risk and empower teams to focus on their business, not the technology behind their business. At Logically, we’re passionate about empowering businesses to succeed in a world where technology and cybersecurity are constantly evolving. Our team of subject matter experts includes cybersecurity professionals, service delivery gurus, cloud specialists, and more, all working together to help our clients navigate the complex and ever-changing landscape of IT.


But what truly sets us apart is our people. We’re a close-knit team of professionals who are committed to doing the right thing for our clients and for each other. We value accountability, customer centricity, quality relationships, and nimbleness. Working at Logically isn’t just about a job – it’s about being part of a community of like-minded individuals who are dedicated to excellence in everything we do. We’re proud of the work we do, but we’re also committed to creating a fun, supportive work environment where everyone can thrive. If you’re looking for a challenging and rewarding career in the world of IT and cybersecurity, Logically is the place for you. Join our team of experts and help us make a difference for businesses.


Why Work for Us: 

  • Be a part of a culture that is committed to “absolutely doing the right thing,” valuing the well-being of our colleagues and clients.
  • Join a team of ambitious and talented individuals, working with cutting-edge technology to drive innovation with purpose.
  • Enjoy a fun and engaging work environment, where we prioritize ensuring a good work-life balance.
  • We offer competitive wages and benefits, attracting and retaining the best staff for our clients.
  • Take advantage of opportunities for personal and professional development, empowering you to advance your career.


Job Summary:

The Customer Success Manager (CSM) is a key sales role that drives growth and customer success within the base of current customers. The primary duty of the Customer Success Manager is to promote customer retention and loyalty and to ensure customer engagement with services and products remains high. The Customer Success Manager will effectively plan and prioritize a high volume of customer activities and requests to manage customer issues and requests.


Job Duties & Responsibilities: 

  • Develop success roadmaps and strategies for At-Risk customers, initiate and process offboarding per procedure
  • Perform required follow-up tasks in accordance with Marketing Campaigns
  • Objective to have clients to be referenceable clients and annual NPS scoring of >8
  • Monitor customer agreement changes and manages major change order approvals
  • Manage customer activity, risks and growth opportunities in SalesForce/CW according to defined procedure
  • Identify expansion sales opportunities for existing customers. Warm hand-off of opportunities for Agreement upgrades greater than $1000 MRR and products or services >$1500 in value
  • Manage and close transactional opportunities

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