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Lincolnwood, United States Gold Standard Enterprises, Inc Full time
Job DescriptionJob Description

Due to dynamic company growth, there is an opening for a Level 1 IT Field Maintenance Technician. This role will provide first level, hands-on technical support for Binny’s. Field Maintenance Technicians take the lead on rollouts of new technology for multiple Binny’s locations and are pivotal to getting new locations ready for business. Training will be provided in a controlled lab environment in addition to hands-on training in the field. Technical expertise is not a limiting factor.

RESPONSIBILITIES

  • Offer technical support on-site at various Binny's locations
  • Install PCs, monitors, printers, battery backups, pin pads and other pieces of hardware
  • Maintain and/or repair equipment
  • Work in a collaborative environment with other IT employees to test and roll out new hardware
  • Troubleshoot a variety of computer issues
  • Assist with internal Help Desk tickets and calls on days without pre-designated projects
  • Rollout and deploy any new equipment and provide a S.W.O.T. Analysis (Strengths, Weaknesses, Opportunities and Threats) to management after each project is completed
  • Maintain all existing equipment and determine sunset date on equipment
  • Ensure the uniformity of equipment across all stores
  • Maintain an inventory of all IT equipment at each store
  • Participate in each new store opening and provide a S.W.O.T Analysis to management after each project is completed
  • Perform other related duties as assigned

REQUIREMENTS

  • Valid, non-expired Illinois driver's license. No moving violations for past 3 years.
  • Ability to drive company vehicle between worksites
  • Experience with replacing internal computer components is preferred, but not required
  • Detail-oriented and highly organized with the ability to handle multiple tasks simultaneously
  • Strong analysis, problem solving and troubleshooting skills
  • Self-motivated with strong verbal and written communication skills
  • Flexibility to work overtime to meet departmental goals on an as-needed basis
  • Ability to succeed in a dynamic team environment
  • Ability to process and retain information provided by peers or through experiences on the job
  • Availability to work nights, weekends and holidays
  • Good customer service skills and ability to professionally handle stressful situations
  • Some knowledge of PC hardware is recommended
  • Associates degree in an IT related field or equivalent on the job experience
  • Ability to repeatedly lift 40-50 pounds
  • Ability to effectively communicate with customers and managers
  • Ability to follow directions and complete assignments
  • Ability to write legibly
  • Ability to read small type
  • Ability to stand and/or walk for extended periods of time
  • Ability to repeatedly walk up and down stairs
  • Ability to work in cold areas
  • Ability to work in tight, cramped areas
  • Ability to work hours as scheduled
  • Consistent and regular attendance
  • Willingness to learn and adapt to different situations

Starting rate is $19.00+ based on relevant skills and experience.

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

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