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Account Manager

4 months ago

Ogden, United States Allen Lund Company, LLC Full time
Job DescriptionJob Description

Our Story 

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 39 offices and continue to grow

We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years 

Why we’re Awesome

 
  • Inclusive company culture
  • Training and Development
  • Competitive Compensation
  • Unparalleled Benefits & Wellness (we mean really good)
  • 401k with a generous match
  • Career Growth Opportunities
  • Transfer Opportunities
  • Share in Company ownership
 

We are seeking an Account Manager to join our team Account Managers develop and increase profitable volume with existing and newly acquired customers. Account Managers will assist the General Manager with coaching and will provide direction for the Account Representatives. This position requires a great deal of independent thought, organization, analytic skills and strong communication. If this is you, or you like a challenge– let’s talk.

You will:

  • Develop and increase profitable volume with existing and newly acquired customers
  • Use strong relationships to understand customer’s business in order to provide solutions
  • Coordinate bidding off contract with value-added service
  • Provide exceptional customer service internally and externally
  • Conduct business reviews with all existing accounts
  • Prospect for new shippers
  • Leverage all modes and services in the sales process
  • Have specific knowledge regarding product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling refrigerated loads.
  • Determine optimal loading and delivery patterns and times using their own creativity in order to minimize time and miles traveled with regards to the customer, advising if a load is manageable.
  • Update active load information into system for shipper and carrier tracking
  • Build loads
  • Update/check calls
  • Schedule pickup and delivery appointments
  • General office duties
  • Communicate with brokers regarding any discrepancies found on bill of lading (i.e. shortages, damages) prior to settlement
  • Contact carriers to obtain delinquent proof of deliveries
  • Balance files, complete file settlement and forward paperwork to corporate accounting for payment
  • Process carrier and third-party invoices
  • Work with carriers and factoring companies to resolve carrier A/P issues
  • Handle all calls regarding accounts receivable
  • Run receivables report weekly and check for invoicing errors, adjustments and overdue freight invoices.
  • Start collections process as directed
  • Work with operations employee(s) to resolve any problems or disputes
 

Skills and Experience

  • Cradle-to-grave experience necessary
  • Self-motivated, enthusiastic team player who excels in a fast-paced environment
  • Experience in Freight Brokerage/customer service is a plus
  • Excellent and effective communication skills 
  • Strong customer service orientation and excellent work ethic
  • Ability to quickly process information and make decisions
  • Effective negotiation and problem-solving skills, and ability to handle conflict
  • Excellent time-management skills with the ability to multitask
  • Highly organized and detail-oriented
  • Ability to work well under pressure in a fast-paced environment
 

Join us in making a difference Allen Lund Company is an equal opportunity employer, dedicated to diversity.

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