Medical Courier Dispatcher

1 month ago

Garden Grove, United States BioTouch Full time
Job DescriptionJob DescriptionAbout Us: MedSprint is now a BioTouch Company.  We are a medical courier service offering dedicated and on demand specimen transportation services. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care. 

Are you ready to be a key player in the fast-paced world of heathcare logistics?  We are looking for a dynamic and detail-oriented Driver Dispatcher to join our team  If you are ready to make a difference and be part of a dynamic team, apply now Join us in our mission to provide efficient and reliable specimen transportation for better healthcare. ResponsibilitiesWhat you will do: 

The ideal candidate will be responsible for coordinating the efficient transportation of medical specimens from various medical facility collection points to laboratory facilities.  The Driver Dispatcher will play a crucial role in ensuring timely and accurate specimen delivery and providing exceptional customer service.  

1. Dispatch and Route Planning:
 
  • Efficiently schedules will call and stat orders and dispatches courier drivers to designated collection points.
  • Maintains driver schedules and ensures drivers are following them.
  • Monitors the dispatching board to ensure all pickups and deliveries are on time.
  • Use routing software to perform daily routing, maintain software to improve routed performance.
  • Monitors any sudden route changes and establishes new routes for timely deliveries.
  • Collaborates with management to modify daily routes to accommodate the needs of customers.
  • As a last resort, drives vehicle to cover runs as necessary if no other drivers are available.
2. Communication:
  • Maintains constant communication with drivers to provide updates and address any issues. 
  • Communicates delays directly with clients.
  • Communicates all client issues to Dispatch Supervisor.
  • Ensures policies and procedures that are defined by client and management are being met.
  • Builds good and strong relationships with drivers and customers.
3. Problem Resolution:
  • Researches and resolves client issues quickly and accurately.
  • Provides support to drivers and collection sites in case of emergencies or unforeseen circumstances. 

Required SkillsWhat we're Looking For:
  • A motivated individual with proven experience in dispatching or logistics coordination. 
  • Ability to work occasional evenings, weekends and holidays.
  • Excellent communication and problem - solving abilities. 
  • Demonstrates strong work ethic, integrity, and a high level of attention to details.
  • Must possess valid California Driver’s License
  • Reliable transportation and good driving record are a requirement.
  • Passion for contributing to the healthcare industry
Competencies:
  • Communication – Communicates Well, delivers presentations, has good listening skills.
  • Customer Service – Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
  • Follow Up/Responsiveness – Follows up in a timely manner, is available to external and internal members, responds in an effective and professional manner.
  • Attendance – Maintains an acceptable attendance record (Minimal tardiness and absences, notifies supervisor in advance of scheduling conflicts).
  • Sense of Urgency – Meets deadlines, establishes appropriate priority, gets the job done in a timely manner.
We look forward to welcoming a dedicated and enthusiastic individual to our team 

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