Manager, Digital Program Management

1 week ago

Charlotte, United States Brightspeed Full time
Job DescriptionJob DescriptionCompany Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web  

Job Description

We are looking for a Manager, Digital Program Management to join our growing team. You will be responsible to drive the the strategic vision and execution of digital programs. You will also be responsible for the comprehensive management of digital projects, ensuring alignment with business goals, effective risk management, and budget adherence. In this position, you will collaborae with various stakeholders to support the development of business cases and maintain up-to-date project plans.

As a Manager, Digital Program Management, your duties and responsibilities will include:

Program Execution

  • Develop, plan, and manage the execution of digital programs, including eCommerce, Digital Self Service, and Digital Affiliate Partner initiatives
  • Ensure that digital projects meet scope, timeline, and budget requirements
  • Maintain consolidated timelines, roadmaps, and ensure that projects align with strategic business goals
  • Continuously identify and address risks to project success
  • Oversee end-to-end project planning, including risk identification, dependency tracking, issue resolution, and change management
  • Collaborate with stakeholders to define project priorities, manage resources, and ensure alignment with business objectives
  • Develop and manage project budgets, ensuring financial tracking and adherence

Leadership

  • Lead a team of internal and external project managers, providing mentorship and guidance to ensure successful project delivery and foster a high-performance team environment

Strategic Collaboration

  • Partner with product management to oversee the development of product requirements for new digital initiatives
  • Collaborate with business and technical stakeholders to identify needs, support business case development, and drive strategic initiatives
  • Prepare and present executive-level reports and updates on project status and performance

Innovation and Improvement

  • Recommend and implement improvements to digital programs to enhance user and customer experiences
  • Drive the innovation agenda for digital initiatives, recommending new products and features
Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

  • Bachelor’s degree in Business, Information Technology, or a related field
  • 10+ years in digital program management or a related field, with a proven track record of successfully leading and delivering large-scale digital projects and managing cross-functional teams
  • PMP (Project Management Professional) certification preferred
  • Strong leadership and team management capabilities.
  • Expertise in digital commerce platforms, self-service technologies, and affiliate marketing.
  • Excellent communication and organizational skills.
  • Proficiency in project management tools and methodologies, including Asana, JIRA, Confluence as well as Waterfall and Agile software development lifecycle

 

#LI-SS1



Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

  • Brightspeed’s Privacy Notice for California Residents
  • Brightspeed’s Privacy Notice

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