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Customer Support Advisor
2 months ago
With 100 years of success, Nixon Power Services is the world’s largest distributor of Kohler Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.
We're on the lookout for a proactive and energetic individual to join our team as a Customer Support Advisor at our Charlotte, NC office. In this role, you'll review repair leads, generate quotes, track approvals and purchase orders, initiate service calls, coordinate with internal and external stakeholders, and interact with customers. This role is critical in ensuring Nixon provides top-notch services and exceptional customer experience, fostering business growth and retention.
What you’ll be doing:
- Research parts and collaborate with Technicians to address all parts research needs.
- Prepare quotes by identifying, validating, and pricing needed parts by collaborating with Kohler and any external vendors, as needed.
- Partner with Technicians and Service Leaders, as needed, to ensure accuracy of quotes from lead creation through final repair of the generator(s).
- Review and follow up daily on quoted work and track sales progress through assigned system.
- Respond promptly to all customer calls and emails regarding requests for additional work.
- Collaborate with all stakeholders (internal and external) during an emergency or if a unit is down.
- Communicate with customers, as needed, from opportunity receipt to Technician scheduling.
- Assist Service Coordinators in communicating expectations, planning, and aligning quoted work appropriately.
- Identify and qualify quotes that may require additional incentive or value add.
- All other duties as assigned.
What we’re looking for:
- Minimum 2-4 years of experience in customer facing positions
- Proficient in Microsoft Office Suite of programs.
- Strong communication skills both written and verbal.
- Exceptional customer service skills.
- Strong organizational skills.
- Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
What’s in it for you?
- Competitive compensation package
- Full Benefits: Medical, Vision, Dental, and more
- Paid Time Off
- 401(k) matching
- Opportunity to get in with an industry leading organization
- Team-oriented culture
