Personal Insurance Customer Service Representative
2 weeks ago
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team Currently, we are looking for an experienced professional to join our Insurance team as:
Personal Insurance Customer Service Representative
This opportunity may be perfect for you if you have experience in:
> Insurance Underwriting
> Customer Service
> Meeting Deadlines
About this position:
Market insurance products to existing customers while networking with prospective customers to provide appropriate policy needs. Must ensure that issues are identified and resolved and recognize when escalation is necessary. Responsible for providing consistent, timely, and high-quality service to customers and prospects resulting in expectations being met or exceeded as a norm. This position can work out of Saratoga Spring, NY or South Glens Falls, NY.
Responsibilities
> Complete customer requests for new business quotes, review existing accounts for proper coverage and insurance carriers for placement; process changes and collect premium when applicable; perform claim reporting and handling.
> Solicit referrals from current customer base to broaden list of prospective customers and enhance coverage of existing customers to support department and Company goals.
> Maintain customer accounts on agency computer system; document all transactions in activity log and suspense file, send confirmations to insureds and adhere to all procedures.
> Consult with customers on coverage and risk exposures to ensure adequate coverage; provide consistent, outstanding service by reacting to and anticipating customer concerns and needs.
> Work closely with Client Advocate Professionals and Agency Support team to provide quality customer experience highlighted by exceptional service, outstanding knowledge of industry, and timely responsiveness.
> Provide training, support and guidance to co-workers and customers as appropriate; answer questions and promote education to insure understanding of processes, coverages, and conditions.
What you will need to thrive in this role:
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
Education/Certifications:
> Bachelors degree or equivalent experience in related field preferred
> Valid insurance licenses as required by New York State Department of Insurance required or willing to obtain
> 4 years of qualified insurance industry training/experience or experience in related field preferred
Skills/Knowledge:
> Thorough and demonstrated knowledge of insurance underwriting and rating procedures
> Working knowledge of insurance management systems
> Excellent communication skills, both written and verbal; comfortable communicating with customers, co-workers, management, and vendors
> Ability to independently handle multiple tasks and priorities while meeting strict deadlines; attention to detail
> Proficient with Microsoft Office Suite: Word, Excel, Outlook and PowerPoint
Physical Demands
> Prolonged periods sitting at a desk and some brief periods of walking/standing
> Repetitive use of telephone, computer, computer mouse, and keyboard
> Must be able to lift up to 15 lbs. at times
What we will bring to the table:
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
> Medical, Dental, and Vision Insurance and Flexible Spending Plan
> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
> Education and Tuition Reimbursement
> Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.
As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
The salary range for this position is $20.00 - $28.85 commensurate with experience and education.
Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.
L1-st1
-
Insurance Customer Service Representative
2 days ago
Blue Springs, United States Chris Castanza Insurance Agency Full timeDescription Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks...
-
Insurance Customer Service Representative
5 days ago
Saratoga Springs, New York, United States Upstate Agency, LLC Full timeJob DescriptionAbout the Role:We are seeking a highly skilled and experienced Insurance Customer Service Representative to join our team at Upstate Agency, LLC. As a key member of our insurance team, you will be responsible for providing exceptional customer service, ensuring that our clients receive the best possible insurance solutions to meet their...
-
Glenwood Springs, Colorado, United States PIIAC Full timePersonal Insurance Client Support SpecialistJob Overview:PIIAC is in search of a dedicated full-time Customer Service Representative specializing in Personal Lines to assist clients with their home, auto, and personal insurance requirements. Key responsibilities encompass acting as the primary contact for client inquiries, executing general insurance duties,...
-
Customer Service Representative
2 weeks ago
Saratoga, United States Staff My Agency Full timeState Farm Agency, located in Saratoga, CA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right skill set. If you have a talent...
-
Customer Service Representative
3 months ago
Saratoga, United States Staff My Agency Full timeState Farm Agency, located in Saratoga, CA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right skill set. If you have a talent...
-
Customer Service Representative
1 month ago
Saratoga, United States Cory McElwee - State Farm Agency Full timeJob DescriptionJob DescriptionState Farm Agency, located in Saratoga, CA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right...
-
Customer Service Representative
6 days ago
Saratoga, United States Cory McElwee - State Farm Agency Full timeJob DescriptionJob DescriptionState Farm Agency, located in Saratoga, CA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right...
-
Insurance Customer Service Representative
5 days ago
Colorado Springs, Colorado, United States USAA Full timeAbout the RoleWe are seeking dedicated insurance customer service professionals to work in our Colorado office. As an Insurance Customer Service Representative, you will be responsible for providing customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products.Key ResponsibilitiesFacilitate the member...
-
Insurance Customer Service Representative
5 days ago
Glenwood Springs, United States PeopleScout Full time $17 - $24Personal Lines Insurance CSR SupportPay Range: $17.50-$21.50 per hourCommercial Lines Insurance CSR SupportPay Range: $20.00-$24.75 per hourSummary:Since 1911 Glenwood Insurance has provided our clients with peace of mind. We are seeking a full time Commercial Lines Insurance Customer Service Representative and a full time Personal Lines Insurance Customer...
-
Auto Insurance Representative
5 days ago
Denham Springs, Louisiana, United States Fiesta Auto Insurance Full timeAbout the Role:Fiesta Auto Insurance is seeking a highly motivated and customer-focused individual to join our team as a Sales Representative. As a Sales Representative, you will have the opportunity to establish and maintain customer relationships, educate customers on insurance coverage, and provide exceptional service.Key Responsibilities:Establish and...
-
TSA Customer Service Representative
3 months ago
Saratoga Springs, United States Staples Full time**TSA Customer Service Representative** **Function: Retail Locations** **Address: 3035 Route 50 North Wilton Square** **City / State: Saratoga Springs, NY US** **Date Posted: March 3, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1203910** Staples Connect focuses on our customer and our community, while empowering you to learn,...
-
Licensed Insurance Customer Service
2 months ago
Saratoga, United States Staff My Agency Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based...
-
Customer Service Representative
3 days ago
Coral Springs, Florida, United States Independent Insurance Agency Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at an Independent Insurance Agency. As a key member of our staff, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...
-
Insurance Customer Service Specialist
1 week ago
Colorado Springs, Colorado, United States Melissa Andrews Insurance Agency Full timeJob Overview** Candidates must possess an active Property and Casualty License along with 1-2 years of relevant insurance experience to qualify.**Melissa Andrews Insurance Agency is a dynamic and collaborative workplace established to deliver exceptional service to our clientele. Each member of our team enjoys their own office space, promoting both...
-
Customer Service Representative
3 days ago
Saratoga Springs, Utah, United States Life Story Full timeJob OverviewLife Story is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries, resolve issues,...
-
Licensed Insurance Customer Service
1 month ago
Saratoga, United States Cory McElwee - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow...
-
Licensed Insurance Customer Service
3 months ago
Saratoga, United States Cory McElwee - State Farm Agency Full timeJob DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow...
-
Customer Service Representative
2 days ago
Saratoga Springs, New York, United States Saratoga Regional YMCA Full timeThe Saratoga Regional YMCA is seeking a highly skilled and customer-focused individual to fill the role of Member Service Representative. This position plays a vital role in maintaining a supportive and positive atmosphere that welcomes and respects all individuals.Key Responsibilities:Provide exceptional customer service to members and guestsAssist with...
-
Insurance Customer Service Specialist
2 weeks ago
Colorado Springs, Colorado, United States Melissa Andrews Insurance Agency Full timeJob Overview** Candidates must possess an active Property and Casualty License along with 1-2 years of relevant insurance experience to qualify.**Melissa Andrews Insurance Agency is a dynamic and cooperative workplace that prioritizes exceptional service for our clients. Each member of our team enjoys their own office space, promoting both independence and...
-
Insurance Customer Service Specialist
2 weeks ago
Colorado Springs, Colorado, United States Melissa Andrews Insurance Agency Full timeJob Overview** Candidates must possess an active Property and Casualty License along with 1-2 years of relevant insurance experience to qualify.**Melissa Andrews Insurance Agency is a dynamic and collaborative workplace committed to delivering exceptional service to our clients. Each team member enjoys their own office space, promoting both independence and...
