Assistant Manager

1 month ago

San Jose, United States Blaze Pizza San Jose Full time
Job DescriptionJob Description

Come Blaze your own way at the nation's leading build-your-own pizza fast-casual restaurant 

Ok, here’s the deal. You can get a job anywhere, but at Blaze Pizza, you’re building your career. By becoming a Blazer, you’re joining a team that stretches around the world – a team of independent thinkers, people who understand that it’s our differences that make us stronger. 

Join the Blaze family and work in an environment that encourages you to have fun, be yourself, and be financially rewarded while you build your career. Blaze Pizza is the nation’s leading fast-casual pizza concept with more than 340 restaurants across 41 states and 6 countries. Blaze Pizza is committed to delivering a one-of-a-kind Guest experience and unparalleled high-quality products. Known for its savory artisanal pizzas and customizable made-to-order menu, Blaze leads the industry in menu innovation and product excellence. Blaze Pizza is backed by private equity firm Brentwood Associates and founding investors include LeBron James, Maria Shriver, movie producer John Davis, and Boston Red Sox co-owner Tom Werner. 

If you love operating successful restaurants, developing teams, and creating memorable Guest experiences, come work for Blaze. 

 

About the Role: 

The Assistant Manager (AM) position plays an integral role in contributing to the success of our company-owned restaurants. This role provides overall leadership through supporting the General Manager (GM) build a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The AM leads by example in maximizing great guest service and running great shifts to grow the business through use of brand standards and operations excellence tools to ensure business results are achieved. 

  • Demonstrates leadership skills that positively reinforce the Blaze Pizza culture, communicates clearly with a collaborative mindset to resolve conflict, problem solve and influence behavior 
  • Guides performance conversations and uses coaching practices with Team Members 
  • Communicates performance growth and observations to the GM to support establishing a healthy bench of Team Members 
  • Apply local health and safety codes, and company safety and security policies on every shift 
  • Ensures safe restaurant environment conditions are met which puts guest and team safety as a priority 
  • Monitors restaurant Speed with Service (SWS) and OLO performance targets every shift 
  • Serves as a role model in resolving guest feedback and works to exceed guest service standards 
  • Coaches team on guest feedback, product quality and speed with service opportunities 
  • Communicates and schedules maintenance in the restaurant, monitors equipment cleaning schedules; coordinates facility upgrades or equipment replacement with the corporate support team 
  • Manages labor and team member performance behavior observations, takes corrective action where necessary, and communicates these findings to the GM. 
  • Proactively assists the GM in other operations excellence tasks, as assigned 

 

Qualifications 

  • 2-4 years of operations management experience in the QSR, Fast-Casual, Casual Dining or Retail environment 
  • Proven skills in employee and guest satisfaction; financial performance 
  • High School diploma 
  • Basic computer literacy and data analytics knowledge 
  • Demonstrated track record in the manager selection, coaching and development 
  • Good oral/written communication skills with exceptional team-building experience 
  • Positive and energetic self-starter, with a passion for leadership 

 

Benefits  

  • Health, Dental, and Vision Insurance 
  • 401K with matching 
  • Company Paid Life Insurance 
  • STD & LTD Insurance 
  • Vacation and Sick Time 
  • Flexible Work Schedule 

 

Additional Perks 

  • Employee meal discount 
  • Tuition Discount 
  • Exclusive Team Member Discounts – travel, entertainment, and more 
  • Have your birthday off 
  • Referral Program  
  • An opportunity for development, both professionally and personally 

 

Learn More About Us 

  • USA Today – “Is this America’s Best Fast-Food Pizza?”  
  • Business Insider – “These 25 Companies are Revolutionizing Retail” 
  • Bloomberg – “LeBron James-Backed Pizza Chain to Expand Outside North America” 
  • Business Insider – “How a pizza shop backed by LeBron James became the fastest-growing restaurant chain ever” 

 

At Blaze, we embrace individuality and encourage our team members to showcase their unique personalities and style. As a part of our build your concept, we allow the guest to be the artist and create their dream pizza. As one of our team members, you would be the guest's Pizza muse, inspiring them to try new topping combinations and guiding them down the line. And together, we will serve great pizza, fast-fired, made right, with a smile, in a clean and safe restaurant. 



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