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Help Desk

2 months ago


Knoxville, United States Flux Talent Full time $50,000 - $56,000
Job DescriptionJob Description

Our client, an IT Services Firm located in Knoxville, TN, is seeking a Information Technology Engineer (ITE) to serve as the first point of contact for customers seeking technical assistance. ITE's perform remote and onsite troubleshooting and resolution across a wide spectrum of technologies including networking, cloud, active directory, email, wireless, an end user devices.


Qualified candidate will have the following:


o Excellent communication skills and ability to communicate complex information to a non-technological audience

o Skilled in handling customer concerns in a calm and polished manner

o Ability to function within a team-based environment, and actively participates in achieving team goals

o Attention to detail and high sense of urgency in solving problems

o Active Directory administration and troubleshooting

o Microsoft 365 tenant administration and basic troubleshooting

o Basic networking understanding and troubleshooting

o Basic cybersecurity understanding and application

o Extensive experience working with Windows and Mac OS operating systems


This is an onsite position that may require occasional onsite visits. Competitive salary and benefits package are offered.