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Desktop Support Technician

1 month ago

Indianapolis, United States VDart Inc Full time
Job DescriptionJob Description

Role: Desktop Support Technician

Location: Indianapolis, IN (Onsite)

Type: Contract

Position Overview:

  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Coordinates with Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets (desktops, notebooks, printers)
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Lead on the team with any issues that impact a Client End User and/or entire operation at a given site
  • Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance of technical products
  • Follows predefined procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instructs customers in the operation and maintenance of the system
  • Individuals here have a well-rounded knowledge of the policies and procedures for their work area
  • Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
  • May respond to calls after normal business hours per leader instruction
  • Must be able to physically lift (up to 50 lbs), and move Enterprise and Client technology hardware in our customer's manufacturing environments

Required Qualifications:

  • 2+ years desktop/technical support experience
  • Must have Active Directory experience

Highly Preferred Skills:

  • A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms are a plus
  • Experience in a manufacturing environment would be beneficial since this role will be in that environment
  • Familiarity with fundamental networking concepts: TCP/IP, DNS, routing, switching, subnetting, and firewalls
  • Ideally have experience with the following:
  • Smarthands Support
  • Active Directory
  • SCCM
  • ServiceNow
  • Ring Central VOIP provide
  • Strong knowledge of Windows 10 operating system environment Solid and professional client service skills
  • As mentioned above, must have the ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • High School Diploma or equivalent required; Undergraduate degree or some college coursework preferred