![Paducah Riverfront Hotel](https://media.trabajo.org/img/noimg.jpg)
Assistant Manager
4 weeks ago
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
JOB DESCRIPTION
Serves as the Assistant Manager of the property with specific oversight of the F&B Operations and operational execution for group and VIP bookings. The Assistant Manager will work extensively in shifts opposite of the General Manager as the Manager on Duty. Assist with supervision and development of hotel staff including designated departments with the addition of other departments subject to change based on property needs and business growth. Develop and cultivate good relationships with all internal and external guests and group contacts.
People
Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
Develop the team and improve their performance through coaching and feedback, and create performance and development goal as needed.
Train staff to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
Recommend or initiate any HR related actions where needed.
Drive a great working environment for teams to thrive connect departments to create a sense of one team.
Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.
Communicate and enforce policies and procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Act as liaison between sales department and operational departments and ensure expected execution.
Guest Experience
Emphasis on guest recovery and guest satisfaction. Be guest obsessed and instill this performance in our staff. Respond to complaints promptly and professionally.
Review guest feedback and implement strategies for continuous improvement.
Communicate to appropriate departments all pertinent information requirement and special needs such as arriving VIPs and group needs.
Advocate achieving desired guest service scores as outlined by IHG and Burger Theory.
Emphasis on Food & Beverage operations to include equipment upkeep, cleanliness, storage, organization, health department scores, service, food quality and cost controls.
Lead marketing efforts to upsell guests on hotel services, offering and amenities.
Responsible Business
Maintain STAR and ServSafe Certification.
Keep all certifications and licenses current in all food & beverage services.
Ensure a safe and secure environment for guests, team members and hotel assets in compliant with the hotels policies and procedures and regulatory requirements.
Drive team members involvement in community activities and business.
Financial
Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
Monitor budget, monitor pricing and control expenses with a focus on food, beverage and overall hotel labor costs.
Identify additional sales opportunities to enhance revenue
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