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Retail Team Lead Full Time/ Millsboro
2 months ago
- Complies with all organization policies and procedures.
- Follows safety policies and procedures ensuring maximum security and protection of all customers, team members, and company assets.
- Engages with all consumers, community groups, co-workers to promote the achievement of the company mission. Resolves customer issues and answers questions to ensure a positive customer experience.
- Maintains strict confidentiality of all sensitive information concerning the organization, consumers and/or employees.
- Assists with achieving 100% or more of weekly revenue and production goals through team member training and production focus efforts.
- Handles Point of Sale and Accounting functions and transactions; responsible for store cash funds, issuing and counting down registers, bank deposits, and overages/shortages.
- Performs necessary record keeping, daily reports, and reporting of money and sales to appropriate department personnel within Goodwill of Delaware & Delaware County.
- Responsible to assist with the fulfillment of all production functions and individual productivity of Production Associate team members.
- Assists with training of new retail team members, as assigned, to ensure that the highest level of customer service is offered to all.
- Advises management staff of all progress, problems, and new development on a regular basis.
- Assumes role of manager on duty and supervises team members on shift.
- Conducts quality checks on carts and Z-racks.
- Responsible for store opening and closing activities.
- Assists with exterior and interior maintenance by ensuring that the store is clean, neat, orderly in appearance.
- Performs all other job duties as assigned.
- Basic computer navigation skills, and ability to learn new technical skills
- Excellent communication skills to include listening skills
- Excellent customer service skills, and ability to interact effectively with a diverse constituent population
- Demonstrated ability to work in a fast-paced environment
- Demonstrated ability to work independently and in a team environment
- Ability to handle challenging situations with a calm and professional demeanor
- Ability to take the initiative and exercise good judgement at all times
- Ability to communicate and delegate tasks as well as supervise the follow-through of assigned tasks
- Ability to work varied hours/days as business dictates including opening and closing of location
- Valid driver’s license is preferred
