Enterprise Architect

4 days ago


Malvern, United States Lorven Technologies, Inc. Full time

Hi,

Our client is looking for a Enterprise Architect with a Long-Term Contract project in Malvern, PA below is the detailed requirement.

Job Title: Enterprise Architect

Location: Malvern, PA

Duration: Long term contract

Job responsibilities:

Summary: Highly skilled Enterprise Architect to design and implement a Contact Center Agent Assist solution using AWS Full Stack technologies. This role focuses on leveraging AI, cloud infrastructure, and full stack development to optimize agent performance and enhance business communication across customer service channels. The architect will ensure seamless integration with contact center systems to improve agent efficiency, streamline customer interactions, and drive operational excellence.

Job Description:

  • 10+ years of experience in enterprise architecture, focusing on cloud-based solutions and contact center technologies.
  • Should design and implement a Contact Center Agent Assist solution using AWS Full Stack technologies
  • 5+ years of experience with AWS Full Stack services (Lambda, ECS, DynamoDB) and integrating AI/ML for Agent Assist solutions.
  • Expertise in full stack development (Node.js, Angular, Python) and microservices, specifically in the context of improving customer-agent communication.
  • Experience with contact center platforms such as Kore.ai and business communication tools (e.g., real-time messaging, IVR, and call routing).
  • Strong knowledge of cloud security, data privacy, and compliance standards in contact centers.
    Ability to communicate complex technical concepts to non-technical stakeholders.

Key Responsibilities:

  • Architectural Design: Develop a scalable, secure Agent Assist platform for contact centers using AWS services (e.g., Lambda, API Gateway, DynamoDB), enhancing communication between agents and customers.
  • AI Integration: Implement AI/ML models for real-time agent assistance, natural language processing (NLP), and intelligent call routing to improve agent-customer conversations.
  • Full Stack Development: Lead development using Node.js, Angular, and Python to enhance agent workflows, interaction history tracking, and communication channels.
  • Business Communication Optimization: Collaborate with contact center managers, business leaders, and stakeholders to align architectural designs with communication needs, ensuring seamless integration of voice, chat, email, and social channels.
  • System Performance & Scalability: Optimize the platform for real-time support in high-volume contact centers, ensuring high availability and quick response times in customer-agent interactions
  • Security & Compliance: Ensure robust data security, privacy, and compliance with industry regulations (e.g., GDPR, PCI-DSS), including safeguarding call recordings and customer communication data.


  • Malvern, United States Cynet Systems Full time

    We are looking for Enterprise Architect for our client in Malvern, PA Job Title: Enterprise Architect Job Location: Malvern, PA Job Type: Contract Job Description: Pay Range: $115hr - $120hr Responsibilities:Architectural Design: Develop a scalable, secure Agent Assist platform for contact centers using AWS services (e.g., Lambda, API Gateway, DynamoDB),...

  • Enterprise Architect

    20 hours ago


    Malvern, United States RED Global Full time

    Enterprise Architect - Hybrid - 6 months contractWe are seeking an experienced Enterprise Architect to design and implement an platform for contact centres using AWS Full Stack technologies. This role focuses on integrating AI/ML, enhancing customer-agent interactions, and optimizing business communications across voice, chat, email, and social channels.Key...


  • Malvern, United States New York Technology Partners Full time

    Role : Kore.ai Enterprise Architect Duration : Long Term Contract Location : Malvern PA Hybrid ""Job Description: As an Enterprise Architect, you will be leading the design and implementation of the Kore.AI platform. You will be responsible for understanding the functional requirements, translated them into a technical architecture using Kore.AI platform...


  • Malvern, United States Entech Full time

    We’re living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. At Entech, it’s our mission to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms. With comprehensive...


  • Malvern, United States Entech Full time

    We’re living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. At Entech, it’s our mission to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms. With comprehensive...


  • Malvern, Pennsylvania, United States Entech Full time

    About the RoleWe are seeking a highly skilled Enterprise Solutions Architect to join our team at Entech. As a key member of our organization, you will play a critical role in helping our clients navigate the complexities of digital transformation and achieve their business objectives.Key ResponsibilitiesOperational Risk Expertise: Provide strategic guidance...


  • Malvern, United States Empower Professionals Full time

    Role: Enterprise Architect for Contact Center Agent Assist on AWS Full StackLocations: Malvern, PA (Hybrid Onsite)Duration: 12+ Months Contract Note: Candidate needs to be in the office 3 Days every week. Local or candidates from Adjacent states only. Summary:We are seeking a highly skilled Enterprise Architect to design and implement a Contact Center Agent...

  • Cloud Architect

    2 weeks ago


    Malvern, Arkansas, United States The Dignify Solutions LLC Full time

    Job DescriptionWe are seeking a highly skilled Cloud Architect to join our team at The Dignify Solutions LLC. As a key member of our team, you will be responsible for designing and implementing scalable, secure, and efficient cloud infrastructure solutions.Responsibilities:Design and implement cloud infrastructure solutions using AWS services such as EC2,...


  • Malvern, Arkansas, United States Vanguard Full time

    Job Title: Chief Cloud Security ArchitectAt Vanguard, we're seeking a highly skilled Chief Cloud Security Architect to join our team. As a key member of our Enterprise Security and Fraud organization, you will be responsible for providing strategic direction and vision for our cloud security initiatives.Key Responsibilities:Develop and implement cloud...

  • Cloud Architect

    4 days ago


    Malvern, Pennsylvania, United States The Dignify Solutions LLC Full time

    Job Title: Site Reliability EngineerThe Dignify Solutions LLC is seeking a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will be responsible for ensuring the reliability, scalability, and performance of our cloud-based systems.Key Responsibilities:Design and implement cloud infrastructure and dependencies for...

  • Cloud Architect

    4 weeks ago


    Malvern, Arkansas, United States The Dignify Solutions LLC Full time

    Job DescriptionWe are seeking a highly skilled Cloud Architect to join our team at The Dignify Solutions LLC. As a key member of our engineering team, you will be responsible for designing and implementing scalable, secure, and efficient cloud-based solutions using AWS services.Key ResponsibilitiesMap application deployment architectures, including cloud...


  • Malvern, Arkansas, United States Syntricate Technologies Full time

    Job Summary: We are seeking a highly skilled ServiceNow Architect to join our team at Syntricate Technologies. The ideal candidate will have extensive experience with the ServiceNow platform, specifically with the HRSD module and Employee Center Pro.Key Responsibilities:Design and implement ServiceNow solutions using an architecture-first principleWork with...


  • Malvern, Arkansas, United States Saxon Global Full time

    Job SummaryAs a seasoned AWS IAM Architect, you will be responsible for implementing and maintaining secure access to our cloud infrastructure, applications, and databases. Your expertise in cloud security best practices and enterprise-wide IAM policies will ensure the effective enforcement of controls and the identification of gaps in operational...

  • Data Architect

    5 days ago


    Malvern, Arkansas, United States CyberTec Full time

    Job DescriptionWe are seeking a highly skilled Data Architect to join our team at CyberTec. As a key member of our data strategy team, you will be responsible for designing and implementing a comprehensive data architecture that meets the needs of our clients.Key Responsibilities:Develop and maintain a conceptual data model for our enterprise-wide data...


  • Malvern, United States URSI Technologies Inc. Full time

    Hi , This is Sam Simadri from Ursi Technologies Inc. We have a very urgent opening with one of our premier clients and an immediate interview schedule for qualified resources, based on their availability. We are looking for someone who can start this project immediately. Please go through the below requirement and let me know your concern. Since this is an...


  • Malvern, Pennsylvania, United States Goli Tech Full time

    Job DescriptionAbout the RoleGoli Tech is seeking a highly skilled Digital Marketing Architect to join our team. As a key member of our marketing team, you will be responsible for designing and implementing solution architectures that drive business outcomes across cloud platforms, enterprise systems, and toolsets.Key ResponsibilitiesDevelop and implement...


  • Malvern, Pennsylvania, United States Saint-Gobain North America Full time

    About the RoleWe are seeking a highly skilled Senior Solutions Architect to lead our IT team in designing and configuring cutting-edge technology solutions. As a key member of our team, you will be responsible for driving the implementation of industry best practices and staying up-to-date with the latest technologies.Key ResponsibilitiesDevelop and...


  • Malvern, Pennsylvania, United States Vanguard Full time

    Job SummaryVanguard is seeking a highly skilled Senior Manager, Security Architecture to lead the development and implementation of our enterprise security architecture. This role will be responsible for proactively identifying and analyzing disruptive forces and leading enterprise responses to drive business outcomes.Key ResponsibilitiesLead the continuous...


  • Malvern, United States New York Technology Partners Full time

    Job: Genesis Tech Lead.Location: Malvern, PADuration: Long Term Contract.JD - Main ResponsibilitiesDevelop new and/or enhance existing application or system code as assigned or provided in technical specificationsDeploy Genesys Cloud services to clientsPerform IVR configuration and other relevant configuration in the Genesys Cloud platform in Private/Public...


  • Malvern, Pennsylvania, United States Vanguard Full time

    Job Title: Senior Manager, Security ArchitectureVanguard is seeking a highly skilled Senior Manager, Security Architecture to lead the development and implementation of our enterprise security architecture. This role will be responsible for ensuring the security and integrity of our systems and data, while also driving business growth and innovation.Key...