Welcome Center Agent

1 month ago

Sevierville, United States Smoky Mountain Distributo Full time
Job DescriptionJob Description

GlobeX Leisure and Travel is seeking an enthusiastic, high-energy Customer Service/Welcome Center Representative to join our team in Sevierville, TN.

Our Customer Service Agents play a pivotal role in assisting clients with travel plans to GlobeX destinations. They schedule and confirm travel dates, update client accounts, and promote local shows and attractions through ticket sales. Additionally, they encourage clients to align their travel with GlobeX Leisure and Travel's internal packages. With a focus on making and receiving customer calls, our Agents handle travel requests and ensure client qualification and confirmation.

Why work for us?


· Advancement opportunities. We are rapidly growing

· Awesome culture. We like to have fun

What makes the ideal candidate?

· Positive & uplifting demeanor

· Exceptional customer service skills, dedicated to ensuring a positive guest experience

· Ability to personalize interactions with customers

· Team player

· Knowledge of local area attractions, restaurants, and tourist hot spots

· Strong sales and customer service skills

· Attention to detail while multi-tasking

We offer:

· Medical Insurance (HSA available)

· Vision

· Dental

Qualifications, capabilities, and skills:

· High School diploma or GED preferred

· Two years of customer service preferred

· Intermediate technology proficiency, including but not limited to Microsoft Office Suite. Must have the ability to learn new applications

· Perform other reasonable job duties as requested by the leadership team

Additional Requirements:

· Proficiency in call center technology, including but not limited to Microsoft Office Suite, telephone systems, headsets, and computers, coupled with strong data entry skills, is highly desired

· Ability to stand, sit, or walk for extended periods

· Flexibility to work varied schedules, including mornings, evenings, weekends, and some holidays

· Willingness to perform other reasonable job duties as requested by the leadership team

Physical Requirements:

· The position entails a range of physical activities, including walking, sitting, standing, handling objects or tools, typing, reaching with hands and arms, maintaining balance, stooping, as well as verbal communication and auditory perception

· Occasionally, lifting and/or moving objects up to twenty-five pounds may be required

· Keen visual acuity with specific abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the capability to adjust focus, necessary for effectively carrying out tasks and responsibilities within this role

Work Environment:

· The work environment is characterized by high noise levels

Additional Expectations:

· Maintain a tidy and safe workspace in compliance with company standards

GlobeX is an equal-opportunity employer. GlobeX recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions.

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