Market Manager
2 months ago
Summary of this Position:
As a Market Manager at QUAY, you exemplify and promote connecting customers to the Brand across a group of shops. As a Market Manager, you will lead, motivate, and inspire shop teams to consistently create Brand-enhancing shop experiences and achieve financial targets. Market Managers are responsible for the financial success, customer and employee experiences, and the operational excellence of multiple shops within their geographical area. This role reports to the Sr. District Manager – West and oversees 8 locations in greater Los Angeles, Orange County, and the Inland Empire.
Principle Accountabilities:
Sales/Financial
- Create and execute Market-level strategies aligned with District and Company priorities; analyze KPIs, business reporting, and metrics to achieve or exceed financial targets.
- Achieve Sales Plans, KPI goals, Payroll targets, P&L, and Loss Prevention goals, while driving profitable growth and controlling operational expenses in the Market.
- Ensure execution of promotions, shop events, and product launches to QUAY expectations.
- Identify localized customer acquisition opportunities and coordinate marketing activities and events to increase brand awareness, drive traffic to shops, and provide customers with Brand-enhancing experiences. Partner with District Manager on approval of these Market activities.
Leadership
- Work side-by-side in Shops with teams to model Quay’s Retail sales and service models and champion Quay’s Mission and Vision.
- Align and lead Market shops to meet organizational objectives through clear communication and connecting all shop employees’ performance expectations to Quay’s Retail priorities.
- Foster and retain an engaged Market of high-performing Shop Managers and shop teams through ongoing, coaching, training, and development.
- Utilize a variety of coaching approaches and techniques to address performance and develop Shop Managers to meet or exceed performance expectations.
- Evaluate and guide selling and service, operational, and Brand standards through conducting expected weekly shop visits.
- Lead planning and developmental activities such as meetings and workshops (in-person, conference calls, and virtual).
- Plan and lead weekly Shop Manager touch-bases to evaluate shop performance, strategies, and workforce planning; coach and redirect as necessary to achieve results.
- Complete performance management and lead employee relations activities and investigations in close partnership with a People Team business partner.
Operations & Service
- Meet allotted payroll targets and optimize payroll usage in Market shops by auditing shop schedules, aligning hours to sales, traffic forecasts and operational activities; approve Shop Manager timekeeping.
- Oversee Market inventory levels, visual merchandising execution, and fulfillment of corporate communications.
- Actively network and recruit top talent within the Market to maintain a pipeline of external candidates; responsible for hiring Shop Managers, overseeing staffing levels, internal succession planning, and time-to-fill for all Market shop roles.
- Work closely with the District Manager, Retail Operations, and corporate partners to schedule and facilitate training, including product knowledge, selling and service techniques.
- Execute operational project activities in partnership with corporate partners (e.g. facilities maintenance, new shop openings [NSO], test and pilot launches, etc.).
Budget Owner: Yes
Fiscal Accountabilities: Responsible for the Market’s achievement of sales, profitability, and payroll targets including Sales Plan and KPIs, along with managing the Market’s budget and overall cost control.
Key Working Relationships: This person is required to maintain strong working relationships with the Head of Retail, Retail Operations, Retail Field and Shop Managers, Shop teams, and corporate business partners.
Travel and Schedule Expectations:
- Approximately 40-50% travel per week to Market Shops including air travel and overnight stays in multi-state Markets.
- Must have a personal vehicle available for business travel to shop locations throughout the Market.
- Occasional travel may be required to out-of-market shops, new shop openings, and corporate-HQ.
Required Skills & Experience:
- Enthusiastic leader with 1-3+ years of proven success in multi-store leadership with progressive responsibility.
- A Pacesetter leadership style; models and sets the pace for sales and service, high performance, and results across the business.
- Proactive, results-driven, and implements plans to achieve goals.
- Possesses business-owner mentality and demonstrates a high-level of personal accountability.
- Applies strong knowledge of market and industry trends and business acumen to make decisions and improve performance.
- Effective verbal and written communicator with the ability to lead and influence.
- Passionate about leading and developing teams and fostering a legacy of talent.
- Growth-minded change agent that thrives in a dynamic, ever-evolving work environment and comfortably navigates ambiguity.
- Collaborative team player that builds relationships across all levels of an organization.
- Multi-tasker that excels at prioritizing and navigating multiple competing priorities and projects.
- Proficient and comfortable with technology including Microsoft Office Suite, scheduling software, retail point-of-sale (POS) systems, and other typical retail software.
Physical Requirements:
- Approximately 80-100% of the responsibilities for this role requires onsite presence in a retail shop environment.
- Requires standing and walking up to 8 hours or more per workday. Market Managers are scheduled as primary shift coverage during periods of peak business including select weekends as business demands.
- Must be available to regularly work some evenings, weekends, and holidays.
- Required to lift items weighing up to 25lbs regularly, with occasional lifting of heavier weight boxes or fixtures.
- Requires stooping and kneeling to process and place merchandise as well as reaching and pulling to obtain or stock merchandise from storage.
- May be required to climb a ladder or step stool to stock and/or retrieve merchandise for sale.
Must be able to perform essential functions (with or without an accommodation) without posing a "direct threat" to the health and safety to self or others.
Perks of working at Quay:
- Collaborative and inclusive company culture
- Be part of building a growing buzzworthy eyewear brand
- Development and opportunities for career advancement
- Where applicable, QUAY offers continued learning opportunities for employees interested in optician certification and licensure.
- Competitive salary and comprehensive benefits plan
- Generous employee merchandise discount and product gratis
The Company reserves the right to alter, change, abolish and even combine jobs depending upon changing conditions.
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