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Assistant Service Manager

3 months ago

Ashland, United States Cummins-Wagner Co Inc Full time
Job DescriptionJob DescriptionJoin our Team of Employee OwnersWhy work for a company when you can own it?Cummins-Wagner Company, Inc. aims to remain the premier manufacturer's representative and distributor of mechanical equipment and machinery within our trading area. We serve the industrial, process, heating, cooling markets, and the wastewater industry.

Job Title: Assistant Service Manager
Department: Virginia Service Department
Location: Ashland, Virginia
Reports To: Service Manager

Job Overview
The Assistant Service Manager is often the first point of contact for customers with service and repair needs and requires a professional with strong customer service and organizational skills. A commitment to excellent customer service, the ability to work with a team, and attention to detail is essential qualities for this position. Job site visits and occasional factory training travel will be required. The primary objective is to continue the high quality of customer service and extend service growth.Our most successful Assistant Service Managers:
  • Possesses a High school diploma / GED equivalent
  • Possesses Mechanical and electrical experience with pumps, motors, air compressors, dryers, and the ability to troubleshoot is required
  • Ability to read and interpret diagrams and schematics
  • Operate test/measuring equipment
  • Customer service, communication, and organizational skills are essential
  • Ability to multitask
  • Be able to work under pressure and deadlines
  • Possesses computer skills: MS Office Products including Word, Outlook, and Excel
  • Must be a US citizen
  • Must be able to pass background and reference checks, as well as a drug test
  • Must maintain an active driver’s license with a clean driving record
Scope of responsibility:
  • Office hours are Monday – Friday 7:00 am – 3:30 pm
  • The job requires 24-hour on-call coverage as required
  • Assistant Service Manager reports directly to the Service Manager
  • Assistant Service Manager is provided and is responsible for a company service vehicle and tools
  • Handle service/technical calls
  • Schedule and dispatch field technicians
  • Prepares job folders
  • Research parts needed for quotes, repairs, and pm contracts
  • Assists with the re-quoting of pm contracts
  • Assist / oversee shop operations
  • Review and approve department employee’s time sheets
  • Review and determine the processing of “in-work” and completed jobs
  • Assist in identifying and sourcing requested parts for ongoing jobs
  • Assist sales department with technical information and service requests
  • Monitor and arrange technician factory training
  • Setup and help present safety meetings
  • Complete customer safety questionnaires
  • Attend customer and vendor meetings, as required
  • Prepare repair and preventative maintenance proposals, as needed
  • Negotiate customer/vendor billing disputes
  • Assist internal and external customers with questions, concerns, and complaints
  • Any / all duties assigned by management.
  • In addition, other duties & responsibilities as needed to assist in the operation of the
    department
  • Perform all other duties as assigned
Cummins-Wagner gives back to their employees:
  • Employee Stock Ownership Program
  • Bonus Program
  • Tuition and Certification Fee Assistance
  • 401k Match
  • Flexible Spending Account
  • Comprehensive Health Insurance
  • Life Insurance
  • Long-Term Disability Insurance
Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985. Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you *As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org. Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.