Floor Manager

1 week ago


Miami Beach, United States Estiatorio Milos Full time
Job DescriptionJob Description

Overview

The Floor Manager at Milos is responsible for overseeing all service and front of house expectations and standards throughout a shift. They liaise with the GM team to achieve and enhance Milos hospitality expectations.

Skills

Ability to understand our brand, culture, and values

Highly motivated and able to motivate a team

Excellent communication skills

Organization skills and planning

Adaptability and teamwork

Guest centric personality

Roles and responsibilities

Ensure Milos hospitality standards are being achieved.

Builds and coaches a strong floor team to provide the best service to our guests

Act as an Ambassador for Milos

Service

- Work with FOH staff to ensure all steps of service are being followed.

- Ensure dishes that are leaving the kitchen are to the Milos expectations.

- Work with host team to produce optimal floor plans for service

- Hold pre-shift meetings with FOH if staff to review areas of opportunities and shift plan

- Act as a leader to staff and guide our FOH team to successful service

- Instruct staff to clear tables, take orders if necessary, assisting Sommeliers with wine service

- Learn and teach the Milos concept and menu in order to discuss it articulately with our guests

- Perform constant dining room checks during service:

1. Customer checks

2. Cleanliness checks (Dining room, polishing area, and bathrooms)

3. Food quality and presentation

Customers

- Interact with guests and develop relationships with guest

- Exude confidence when dealing with guest issues and guest concerns (e.g., poor service, food not satisfactory, etc.)

- Ensure that every guest’s experience can be enhanced

- Keep a watchful eye on guest cues to be proactive rather than reactive

- Achieve great customer compliments and feedback

Administration

- Review employee schedules daily to ensure proper staffing for success

- Constantly communicate with GM team any staffing updates or concerns

- Ensure that staff cuts are made accordingly to management expectations

- Outline daily floor plans and review with management team

- Review reservations and build a solid game plan to achieve great service


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