IT Mobility Support Specialist

2 weeks ago

Quincy, United States Clovity Inc Full time
Job DescriptionJob Description

SUMMARY (Job Overview):

Provides modern smartphone and tablet technology for health and human services workers across the state. Provides support for ongoing mobility related projects and enforces mobile device policies and procedures for device procurement.

Position requires contractor on-site at 100 Hancock Quincy, MA 02171 four days a week. 37.5 Days Work week.

JOB DUTIES (Detailed Statement of Duties and Responsibilities):

  • Provide modern smartphone and tablet technology for health and human services workers across the state.
  • Place orders for mobile devices, accessories, and services as needed the Executive Office of Health and Human Services and child agencies.
  • Enforce mobile device policies and procedures for device procurement.
  • Place and mobile device orders with cellular vendors.
  • Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.
  • Provide support for new and ongoing Mobility related projects.
  • Provide support for mobile device migration efforts.
  • Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone and e-mail problem diagnosis and resolution for mobile device/procurement issues.
  • Cooperate with consultants for installations, deployments, and troubleshooting of new releases as needed.
  • Create and Maintain technical and instructional documentation to be consumed at all levels of the enterprise.
  • Participate in team meetings and provide routine status updates.
  • Evaluate current and next-generation mobile hardware, software, and services; recommend purchases.
  • Inventory and track end of life, damaged and offboarded mobile devices.
  • Collaborate with agency mobile representatives on the return of mobile devices.
  • Reset devices to a factory state (working with manufactures if necessary), ensuring that all Commonwealth data has been deleted.
  • Work with vendors to responsibly recycle collected devices.

REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):

  • At least 1 year of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Business Analysis, or other IT related fields. Experience working in state government is preferred but not necessary.
  • Basic knowledge of Mobile Device Management (MDM), Enterprise Mobility Management (EMM), tools such as Workspace One (AirWatch), Verizon MDM, Apple Business Manager, and Microsoft Intune is a plus.
  • Knowledgeable with both iOS and Android devices.
  • Working knowledge of cellular carrier ordering portals.
  • Working knowledge of mobile device service, plans and features
  • Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
  • Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
  • Strong organizational and customer service skills with attention to detail.
  • Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
  • Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.

QUALIFICATIONS (Education, Years' Experience, Certificates):

  • Equivalent combination of education and work experience desirable.
  • Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred

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