See more Collapse

Mobility Analyst

1 month ago

Quincy, United States JobRialto Full time
Job Description:

Provides modern smartphone and tablet technology for health and human services workers across the Client.
provides support for ongoing mobility related projects and enforces mobile device policies and procedures for device procurement.

JOB DUTIES (Detailed Statement of Duties and Responsibilities):

Provide modern smartphone and tablet technology for health and human services workers across the state.

Place orders for mobile devices, accessories, and services as needed the Client and agencies.

Enforce mobile device policies and procedures for device procurement.

Place and mobile device orders with cellular vendors.

Manage service vendor(s) to ensure quality and provide feedback on ways the vendor(s) can improve services.

Provide support for new and ongoing Mobility related projects.

Provide support for mobile device migration efforts.

Respond to requests from internal and authorized external business units in a timely manner for Tier II support: telephone and e-mail problem diagnosis and resolution for mobile device/procurement issues.

Cooperate with consultants for installations, deployments, and troubleshooting of new releases as needed.

Create and Maintain technical and instructional documentation to be consumed at all levels of the enterprise.

Participate in team meetings and provide routine status updates.

Evaluate current and next-generation mobile hardware, software, and services; recommend purchases.

Inventory and track end of life, damaged and offboarded mobile devices.

Collaborate with agency mobile representatives on the return of mobile devices.

Reset devices to a factory state (working with manufactures if necessary), ensuring that all Commonwealth data has been deleted.

Work with vendors to responsibly recycle collected devices.

REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge):

At least 1 year of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Business Analysis, or other IT related fields. Experience working in state government is preferred but not necessary.

Basic knowledge of Mobile Device Management (MDM), Enterprise Mobility Management (EMM), tools such as Workspace One (AirWatch), Verizon MDM, Apple Business Manager, and Microsoft Intune is a plus.

Knowledgeable with both iOS and Android devices.

Working knowledge of cellular carrier ordering portals.

Working knowledge of mobile device service, plans and features

Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.

Willingness to grow and learn with a new IT team in a cutting-edge technology discipline.

Strong organizational and customer service skills with attention to detail.

Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.

Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.

QUALIFICATIONS (Education, Years' Experience, Certificates):

Equivalent combination of education and work experience desirable.

Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred.

Education: Bachelors Degree

We have other current jobs related to this field that you can find below

  • Deposit Operations Analyst

    1 month ago

    Quincy, United States Liberty Bay Credit Union Full time

    Job DescriptionJob DescriptionLiberty Bay Credit Union is one of the oldest and most established credit unions in New England with over 100 years of operations. We remain among the oldest, largest, and most highly capitalized credit unions in the United States. The Braintree-based credit union is a cooperative, non-profit financial institution that offers a...

  • Senior Java Developer

    4 weeks ago

    Quincy, United States Mindlance Full time

    POSITION OVERVIEW: The Senior Developer will consult directly with Business Analysts, web application developers, Testing (SQA) team, Business users, and others, to design and develop application code as requested and approved through the Systems Request, Information Request, and Help Desk ticket processes. DETAILED LIST OF JOB DUTIES AND...

  • Senior Java Developer

    2 months ago

    Quincy, United States Mindlance Full time

    POSITION OVERVIEW: The Senior Developer will consult directly with Business Analysts, web application developers, Testing (SQA) team, Business users, and others, to design and develop application code as requested and approved through the Systems Request, Information Request, and Help Desk ticket processes. DETAILED LIST OF JOB DUTIES AND...

  • Analyst II Consumer Insights

    5 days ago

    Quincy, United States Retail Business Services Full time

    Address: USA-MA-Quincy-1385 Hancock Street Store Code: Consumer Insights (5139356) Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates...

  • Registered Behavior Technician

    1 month ago

    Quincy, United States The Treetop ABA Therapy Full time

    Welcome to The Treetop Therapy, where every day brings opportunities to make a meaningful impact! Located in the heart of Massachusetts, we are currently on the lookout for a dedicated individual to join our team as a full-time Registered Behavior Technician - RBT. With us, you'll enjoy a competitive wage of $22 - $27 per hour, paid bi-weekly, and an array...