F&B Beverage Supervisor

1 month ago

Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time
Job DescriptionJob Description

Reports to:

Beverage Manager

Supervises:

Bartenders, Bar Backs

Job Summary:

Supervise the daily operation of all beverage service areas and team members while carrying out supervisory responsibilities.

Essential Functions:

  • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
  • Conduct interviews, hire staff and support management.
  • Lead the beverage venues to identify, evaluate and develop strategies to systematically enhance revenue, increase profitability and guest satisfaction.
  • Monitor staffing levels and assist in making appropriate adjustments according to business levels and circumstances.
  • Assist with administrative responsibilities and supervise beverage team members for accuracy, timeliness and compliance with standards of operation and policies.
  • Comprehend financial reports and apply information in a timely and practical manner to improve the operation.
  • Responsible for ensuring that the beverage team is adhering to all department SOP's and casino policies.
  • Ensure compliance with health, safety, sanitation and Texas alcohol awareness programs.
  • Responsible for maintaining effective operating and control processed designed to attain maximum operating efficiency and directed by Beverage Manager and Director of F&B.
  • Ensure that operating expenses and direct supply expenses remain within approved budgeted guidelines.
  • Assist in setting and maintaining service standards with a hands on approach.
  • Motivate and lead the team by coaching, counseling, setting goals and establishing measures to achieve.
  • Monitor attendance, outlet schedules and identify challenges with a solution based approach.
  • Conduct daily walk through inspections of beverage outlets to ensure sanitation, facility integrity, product quality, service excellence, consistency between venues and that all equipment is in good working condition.
  • Attend regular departmental meetings to ensure effective coordination and communication between staff.
  • Responsible for ensuring all health, safety and sanitation procedures are in compliance with Indian Health Services (IHS).
  • Participate in month end inventories.
  • Accountable for directing the work of Beverage Servers, Bartenders and Bar Back staff, assuring that guest have a favorable experience.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

Minimum Requirements to Qualifications:

  • Must have High School Diploma or GED.
  • Minimum one (1) year of related experience and/or training in in a similar food/beverage outlet, hotel or casino atmosphere.
  • Must obtain and maintain a current Texas Alcohol Beverage Commission certification (TABC).
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands:

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 50 lbs.

Work Environment:

  • Casino floor, back of the house and normal office setting.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

  • F&B Beverage Operations Manager

    13 hours ago

    Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

    Job SummaryThe F&B Beverage Manager is responsible for the successful operation of the beverage department at the Kickapoo Lucky Eagle Casino. This position requires a strong leader who can ensure compliance with applicable laws and regulations, provide exceptional guest service, and maintain high standards of quality and safety.Key ResponsibilitiesEnsure...

  • F&B Beverage Manager

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: Assistant Director of BeverageJob Summary: Responsible for the successful operation of the beverage department. The position is responsible for the successful execution of service related operations within the established operational standards.Essential Functions:Ensure compliance with the applicable Tribal, Federal...

  • F&B Beverage Manager

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Reports to: Assistant Director of BeverageJob Summary: Responsible for the successful operation of the beverage department. The position is responsible for the successful execution of service related operations within the established operational standards.Essential Functions:Ensure compliance with the applicable Tribal, Federal and other laws and gaming...

  • F&B Beverage Assistant Manager

    2 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: Beverage ManagerJob Summary: Responsible for the successful operation of the beverage department, inventory control, ordering, receiving, organization and cleanliness of bars and storerooms, ensuring the appropriate par levels are established and maintained at each beverage venue and within the storerooms. The...

  • F&B Beverage Assistant Director

    4 weeks ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: Director of Food and BeverageSupervises:F&B Beverage Manager & F&B Beverage Assistant ManagersJob Summary: The Assistant Director - Beverage Operations is responsible for scheduling, payroll, inventory, purchasing and the day to day operations of the Casino beverage program. This includes managing the beverage...

  • F&B Beverage Server PT

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: F&B Beverage SupervisorJob Summary: Provide beverage service to guests while maintaining the standards of Kickapoo Lucky Eagle Casino by providing outstanding guest service, and displaying a fun and friendly attitude at all times.Essential Functions:Ensure compliance with the applicable Tribal, Federal and other laws...

  • F&B Riverbend Supervisor

    2 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: F&B Assistant ManagerSupervises:Shift Leads, Cashiers, Cashier/Barista, Host/Cashiers, Dining Room Attendants, Inventory Clerks, and Restaurant Servers.Job Summary: Oversee the shift while on duty in order to create a pleasant dining and beverage experience that will ensure guest satisfaction. While performing the...

  • F&B Riverbend Supervisor

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: F&B Assistant ManagerSupervises:Shift Leads, Cashiers, Cashier/Barista, Host/Cashiers, Dining Room Attendants, Inventory Clerks, and Restaurant Servers.Job Summary: Oversee the shift while on duty in order to create a pleasant dining and beverage experience that will ensure guest satisfaction. While performing the...

  • F&B Assistant Manager

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: F&B ManagerSupervises: F & B SupervisorsJob Summary:Assist in overseeing administrative functions of the department to ensure a pleasant dining and beverage experience for all our guests while maintaining a positive demeanor and pleasant attitude towards all guests and team members.Essential Functions:Ensure...

  • F&B Marketplace Bartender

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to:F&B Beverage Shift LeadJob Summary:Provide friendly, excellent service to every guest who approaches the bar while preparing and pouring drinks for guests and beverage servers while ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are...

  • F&B Marketplace Bartender

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Reports to: F&B Beverage Shift Lead Job Summary: Provide friendly, excellent service to every guest who approaches the bar while preparing and pouring drinks for guests and beverage servers while ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to. Essential...

  • Beverage Operations Supervisor

    1 week ago

    Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

    Reports to: Beverage Manager Supervises: Bartenders, Bar Backs Job Overview: Oversee the daily functions of all beverage service areas and team members while executing supervisory duties. Key Responsibilities: Ensure adherence to relevant Tribal, Federal, and other regulations, as well as Kickapoo Lucky Eagle policies and procedures.Maintain the highest...

  • Beverage Operations Supervisor

    1 week ago

    Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

    Job OverviewReports to: Beverage ManagerSupervises: Bartenders, Bar BacksPosition Summary:Oversee the daily functions of all beverage service areas and team members while executing supervisory duties.Key Responsibilities:Ensure adherence to applicable Tribal, Federal, and other regulations, as well as Kickapoo Lucky Eagle policies.Maintain exceptional guest...

  • F&B IHOP Kitchen Shift Supervisor

    20 hours ago

    Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

    Job SummaryWe are seeking a highly skilled and experienced F&B IHOP Kitchen Shift Supervisor to join our team at Kickapoo Lucky Eagle Casino. As a key member of our culinary team, you will be responsible for ensuring the highest standards of food production, sanitation, and presentation in our kitchen.Key ResponsibilitiesLeadership and Supervision: Supervise...

  • F&B Eagle Eats Cashier/Cook

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: F&B SupervisorJob Summary: The Marketplace Cashier/Cook is responsible for providing excellent guest service by accurately and efficiently processing guest's food & beverage preparation and purchases.Essential Functions:Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations...

  • F&B Freddy's Cashier/ Cook FT

    3 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Job DescriptionJob DescriptionReports to: F&B SupervisorJob Summary: The Marketplace Cashier/Cook is responsible for providing excellent guest service by accurately and efficiently processing guest's food & beverage preparation and purchases.Essential Functions:Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations...

  • F&B Freddy's Cashier/ Cook FT

    2 months ago

    Eagle Pass, United States Kickapoo Lucky Eagle Casino Full time

    Reports to: F&B Supervisor Job Summary: The Marketplace Cashier/Cook is responsible for providing excellent guest service by accurately and efficiently processing guest's food & beverage preparation and purchases. Essential Functions: Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle...

  • Beverage Supply Coordinator

    3 days ago

    Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

    Job OverviewReports to: F&B SupervisorPosition Summary:The Beverage Supply Coordinator is accountable for overseeing the procurement of beverage and bar supplies, managing inventory, and ensuring the organization of storage areas. This role is essential in maintaining optimal stock levels across various beverage outlets and storerooms.Key...

  • Beverage Supply Coordinator

    1 week ago

    Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

    Job OverviewReports to: F&B SupervisorPosition Summary:The Beverage Supply Coordinator is accountable for overseeing the procurement of beverage and bar materials, managing inventory, and ensuring the organization of storage areas. This role is essential in maintaining optimal stock levels across various beverage outlets and storerooms.Key...

  • Beverage Supply Coordinator

    4 days ago

    Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

    Job OverviewReports to: F&B SupervisorPosition Summary:The Beverage Supply Coordinator is accountable for managing all facets of beverage procurement and inventory oversight. This role includes the organization of storage areas, ensuring optimal stock levels are maintained across all beverage outlets and storerooms.Key Responsibilities:Adhere to Tribal,...