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Front Desk Associate

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Syracuse, United States Empower Aesthetics Full time
Job DescriptionJob DescriptionDescription:

Monroe Med Spa is a premier medical spa offering a wide range of aesthetic and wellness services. Our mission is to provide top-notch treatments in a luxurious and relaxing environment. We are seeking a friendly and organized Front Desk Employee to join our dynamic team and be the first point of contact for our clients.


Key Responsibilities:

  • Greeting and Welcoming Clients: Ensure every client feels welcomed upon arrival and provide a positive first impression of our spa.
  • Appointment Management: Schedule, confirm, and manage appointments using our booking system. Handle rescheduling and cancellations efficiently.
  • Client Communication: Answer phone calls, emails, and in-person inquiries regarding services, pricing, and promotions.
  • Check-In and Check-Out Procedures: Assist clients with check-in procedures, prepare necessary paperwork, and ensure smooth check-out processes, including payment handling.
  • Client Records: Maintain accurate and confidential client records, updating personal information and treatment history as needed.
  • Product Sales and Recommendations: Promote and sell skincare products and packages. Provide clients with information and recommendations based on their needs.
  • Administrative Support: Assist with various administrative tasks such as filing, data entry, and inventory management.
  • Sanitation and Presentation: Ensure the front desk and waiting areas are clean, organized, and presentable always.
  • Team Collaboration: Work closely with aestheticians, nurses, and management to ensure a seamless and efficient client experience.
  • Marketing Support: Assist the team in creating social media content when needed.
  • On Site Duties: Perform opening and closing duties. Keep the facility clean and organized. Help with inventory stocking and counting when needed.


Benefits:

  • Competitive salary and potential for bonuses.
  • Employee discounts on treatments and products.
  • Ongoing training and professional development opportunities.
  • A supportive and positive work environment.


Schedule:

  • Part time - less than 30 hours per week



Requirements:

Qualifications:

  • Customer Service Experience: Prior experience in a customer-facing role, preferably in a spa, salon, or medical setting.
  • Communication Skills: Excellent verbal and written communication skills. Ability to handle multiple inquiries and provide clear information.
  • Organizational Skills: Strong multitasking abilities and attention to detail. Ability to prioritize tasks in a fast-paced environment.
  • Technical Proficiency: Familiarity with scheduling software and basic office software (e.g., Microsoft Office, Google Workspace).
  • Professional Appearance: Presentable and well-groomed, reflecting the professional image of the med spa.
  • Interpersonal Skills: Friendly, approachable, and able to build rapport with clients and team members.
  • Problem-Solving Abilities: Capable of handling client concerns and complaints with patience and professionalism.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends as needed.