Onsite Support Engineer
3 weeks ago
Job Title: Onsite Support Engineer
Location: Dallas, TX
Duration /Term: Contract
Description
Roles and Responsibilities at the Site.
- Configure / Install, Laptop & Desktop with standard Imaging software as needed.
- Provide support on Office O365, Windows operating system.
- Diagnose and troubleshoot technical and hardware related issues.
- Ensure that the support tickets are closed within SLA.
- Provide hands feet support for any network / Infrastructure Support and upgrade. As and when requested by the remote Team.
- Install standard software.
- Guide the new system users and set up their accounts.
- Vendor Coordination for services of Hardware.
- Asset Management. (WASP)
- Provide Support for network Printers and standalone Printers.
- Support standard Desktop / Laptop Peripherals.
- Provide basic support for video conference equipment.
Key Skills:
Diagnose, Troubleshooting technical issues, Infrastructure Support, Network support, Asset Management
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