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Food & Beverage Coordinator

2 months ago

Seattle, United States Lotte Hotel Americas Full time $24 - $26
Job DescriptionJob Description

JOIN LOTTE

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join the newest luxury hotel in Seattle. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

Job Overview

Charlotte Restaurant is seeking a dynamic and creative Food and Beverage Marketing Supervisor to join our team. This role is ideal for a marketing professional with a passion for hospitality, food, and beverage, who thrives in a fast-paced environment and enjoys a mix of strategic planning and hands-on operational work. The position will focus 70% on leading special events and promotions, including wine dinners, holiday programming, seasonal specials, social media management, OpenTable administration, and assisting with private dining experiences. The remaining 30% of the role involves supervising the restaurant floor, ensuring high standards of service, and enhancing the overall guest experience.

Key Responsibilities

Floor Supervision (50%)

  • Service Supervision: Oversee the daily operations on the restaurant floor, ensuring that service standards are consistently met or exceeded.
  • Team Leadership: Support and guide front-of-house staff during service, addressing any issues that arise and maintaining a positive and professional work environment.
  • Guest Relations: Engage with guests to ensure satisfaction, handling any complaints or special requests in a timely and effective manner.
  • Quality Control: Monitor the quality of food and beverage service, working closely with the kitchen and bar teams to maintain excellence.

Marketing and Special Events (30%)

  • Event Planning and Execution: Lead the conceptualization, planning, and execution of special events, such as wine dinners, holiday programming, and seasonal promotions.
  • Promotions: Develop and implement promotional strategies to drive revenue and enhance the dining experience, daily & weekly food & beverage menu specials and themed events.
  • Social Media Management: Oversee the restaurant’s social media presence, including content creation, scheduling, and engagement to boost visibility and brand awareness.
  • OpenTable Management: Manage OpenTable reservations, ensuring accurate availability and maximizing table occupancy. Collaborate with the front-of-house team to optimize booking and guest flow.
  • Private Dining: Assist with the coordination and marketing of private dining events, working closely with clients to tailor experiences to their needs.
  • Marketing Materials: Create and distribute marketing collateral, including newsletters, flyers, and digital content, to promote upcoming events and specials.

Food & Beverage Admin Duties (20%)

  • Open Table Management: Manage reservations, create special events, and private dining reservation creation.
  • Micros Functions- Create new menu items, remove old inventory and run report data.
  • Menu management- Create and print menus for the food and beverage outlets as well as custom curae special menus for private dining.

Qualifications

  • Skills:
    • Strong organizational and project management skills.
    • Excellent communication and interpersonal skills.
    • Proficiency in social media platforms and content creation tools.
    • Knowledge of restaurant management software, such as OpenTable.
    • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Availability: Must be able to work evenings, weekends, and holidays as required by the restaurant’s event schedule.

BENEFITS AT LOTTE:

  • Certified Great Place to Work
  • Competitive wages
  • Medical, Dental, and Vision plans (Eligible upon employment)
  • Retirement Savings Plan (401k) with company matching
  • Generous Paid Time Off (Vacation, Holiday, Personal, Sick)
  • Public Transportation Discount (ORCA)
  • Hotel Employee Rate Program
  • Team Member Recognition
  • Learning and Development program