Bakery Customer Service

4 weeks ago

Santa Rosa, United States Oliver's Market Full time
Job DescriptionJob Description

BAKERY CUSTOMER SERVICE

REGULAR FULL TIME - $18.50-21.50/HR

SHIFTS: COMPLETE OPEN AVAILABILITY – EVENINGS & WEEKENDS REQUIRED

POSITION SUMMARY

Your job as a Bakery Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the coffee/juice bar and bakery counter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
  • Accurately operates bakery cash register.
  • Acquire and maintain thorough knowledge of bakery menu, products, and services.
  • Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.)
  • Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements.
  • Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.)
  • Maintain a clean and well-stocked self-serve beverage station (e.g. coffee airpots, condiments, and paper goods).
  • Maintain proper and accurate signage in display cases.
  • Assist with packaging, pricing, and merchandising bakery products.
  • Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.)
  • Clean and sanitize work areas, utensils, and equipment.
  • Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.)
  • Answers phones and pages promptly and courteously.
  • Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
  • Immediately reports safety hazards and violations to supervisors.
  • Performs opening, mid, and closing duties as assigned.
  • Works all scheduled shifts and attends required trainings and meetings.
  • Other duties as assigned by supervisors.

SKILLS & QUALIFICATIONS

  • 18+ years old.
  • Ability to follow directions and established procedures with attention to detail.
  • Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Clear and effective communication style, both written and verbal.
  • Team-player who can also work independently with minimal supervision.
  • Basic math skills.
  • Conversational English skills required when working with customers.
  • Bilingual proficiency preferred.

EDUCATION, CERTIFICATES, LICENSES

  • High School Diploma or general education degree (GED).
  • Food Handlers Certificate (ServSafe or ANSI compliant organization).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The list below outlines the expectations, requirements, and conditions of this position:

  • Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
  • Frequently lifts/carries 20 pounds and occasionally up to 50 pounds.
  • In a work day: constant standing/walking.
  • Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
  • Consistent work in wet and dry conditions.
  • May require use of ladders or step stools.
  • Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
  • Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
  • Intermittent noise from equipment and machinery.
  • Wear non-slip, water and oil resistant closed-toe shoes.

Benefits:

  • Employee Stock Ownership Plan (ESOP)
  • Competitive Wages & Benefits
  • Medical, Dental, And Vision
  • 401 (k) retirement
  • Employee Discounts
  • Paid Time off and Sick Time
  • Flex Spending Account for Medical & Dependent Care
  • Regular Wage Increases
  • Commuter Benefits
  • Safety Incentive Program
  • Career Development and Growth Opportunities

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