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Inside Sales Representative

2 months ago

San Angelo, United States Valve Sales Inc Full time
Job DescriptionJob Description

Job Description

Job Summary

The Inside Sales Representative will interact with the company's customers by addressing inquiries and resolving complaints

Core Duties & Responsibilities

· Interacts with customers via telephone, email, or in person to provide support and information on products or services.

· Maintains a positive, empathic, and professional attitude toward customers at all times.

· Collects and enters orders and invoicing for new or additional products or services.

· Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

· Ensures that appropriate actions are taken to resolve customers problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Provides support for the Account Managers.

· Performs other related duties and projects as assigned.

Qualifications & Requirements

· High school diploma or equivalent.

· At least 3 years of customer sales experience required.

· Excellent communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

· Ability to stay calm when customers are stressed or upset.

· Ability to multi-task and remain detail-orientated at all times.

physical demands:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

· Regularly repeat the same movements when entering data.



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