WOW Rewards Rep

4 months ago

Las Vegas, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

 

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there

Job Description

General Summary Of Duties:

What could be better than providing entertainment and excitement as a career. We’re looking for individuals who are committed to not only excelling in their profession, but also in having fun and enjoying what they do. 

Be in the middle of the casino events and promotions, parties, giveaways and much more. Provide WOW Rewards members - our most loyal guests - with information, reservations or whatever else they desire.  These are the WOW ambassadors.

The WOW Rewards Representative is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries.

Qualifications

Role and Responsibilities: (Includes but is not limited to the following)

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

  1. Works closely with Executive Hosts, VIP Casino Services, and WOW Rewards team to ensure superior guest satisfaction.
  2. Deliver great internal and external guest service by ensuring every interaction includes our SNAP Standards (Smile & Greet. Name & Meet. Anticipate, Act & Follow-Through. Positive Parting Comments).
  3. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
  4. Provides information on all aspects of Westgate Las Vegas’s services and facilities. 
  5. Responsible for explaining the benefits and issuance of the WOW Rewards card.  Greeter of all bus line run and charter groups.       
  • Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.
  • Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.
  • Ability to communicate effectively with customers and all levels of employees.
  • Ability to observe and direct actions of subordinates.
  • Ability to effectively and efficiently move around all work areas. 

    Experience  Requirements

  • Excellent customer service skills.
  • Demonstrated ability to make immediate decisions in order to determine Player’s Club qualifications and admission.
  • Understanding of property and department policies and procedures.
  • Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.

  • These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program(s).



  • Guest Service Rep II

    4 weeks ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB: As the No. Mad Guest Services Representative at Park MGM you will set the stage for an elevated guest experience with your welcoming smile and service. You will play a vital role in our mission to own the guests experience and create WOW mem Guest Service, Room Service, Guest, Retail, Hotel

  • Casino Cashier and Caesars Rewards Rep

    4 months ago

    Las Vegas, United States Caesars Entertainment Full time

    Job DescriptionJOB SUMMARY The Cage/CR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated Cage/CR...

  • New Business Development Rep

    3 weeks ago

    Las Vegas, United States Staff Works Full time

    Exciting Opportunity: Unleash Your Sales Superpowers with Us! Are you a dynamic go-getter with a knack for building relationships and closing deals? Do you thrive in a fast-paced, rewarding environment? If so, we want YOU to join our client's team as a New Business Development Rep! Year 1 OTE Earning Potential: $60k + Commissions ($155k) Our client is a...

  • New Business Development Rep

    3 weeks ago

    Las Vegas, United States Staff Works Full time

    Exciting Opportunity: Unleash Your Sales Superpowers with Us! Are you a dynamic go-getter with a knack for building relationships and closing deals? Do you thrive in a fast-paced, rewarding environment? If so, we want YOU to join our client's team as a New Business Development Rep! Year 1 OTE Earning Potential: $60k + Commissions ($155k) Our client is a...

  • New Business Development Rep

    3 weeks ago

    Las Vegas, United States StaffWorks, Inc. Full time

    Exciting Opportunity: Unleash Your Sales Superpowers with Us! Are you a dynamic go-getter with a knack for building relationships and closing deals? Do you thrive in a fast-paced, rewarding environment? If so, we want YOU to join our client's team as a New Business Development Rep!Year 1 OTE Earning Potential:$60k + Commissions ($155k)Our client is a...

  • Cage Cashier and Caesars Rewards Rep

    2 weeks ago

    Las Vegas, United States Caesars Entertainment Full time

    JOB SUMMARYThe Cage/CR associate is responsible for protecting company assets, adhering to company and departmental policies/procedures to include gaming regulations. Accurately handles customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and all other associated Cage/CR functions....

  • Sales Associate

    1 month ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB:As a Bellagio Retail Sales Associate at the Pool, you will be responsible for setting the stage for an excellent guest experience by personalizing product recommendations to our diverse guests within our various retail locations. It is the primary duty of a Retail Sales Associate to provide our guests with exceptional guest service consistent with...

  • Retail Sales Associate

    1 month ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB:As a Park MGM Retail Sales Associate at Eataly, you will be responsible for setting the stage for an excellent guest experience by personalizing product recommendations to our diverse guests within our various retail locations. It is the primary duty of a Retail Sales Associate to provide our guests with exceptional guest service consistent with MGM...

  • Sales Associate

    1 month ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB:As a Bellagio Retail Sales Associate at Tutto, you will be responsible for setting the stage for an excellent guest experience by personalizing product recommendations to our diverse guests within our various retail locations. It is the primary duty of a Retail Sales Associate to provide our guests with exceptional guest service consistent with MGM...

  • Senior Account Manager

    4 weeks ago

    Las Vegas, United States Premiere Audio Video Integration Full time

    Benefits: 401(k) 401(k) matching Competitive salary Employee discounts Health insurance Paid time off Training & development The Basics: The Senior Account Manager is responsible for creating sales, establishing and maintaining both client and referral relationships, curating a steady pipeline of active opportunities, and consistently hitting the established...

  • Senior Account Manager

    4 months ago

    Las Vegas, United States Premiere Audio Video Integration Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryEmployee discountsHealth insurancePaid time offTraining & developmentThe Basics: The Senior Account Manager is responsible for creating sales, establishing and maintaining both client and referral relationships, curating a steady pipeline of active opportunities, and consistently...

  • Senior Account Manager

    4 weeks ago

    Las Vegas, United States Premiere Audio Video Integration Full time

    Benefits: 401(k) 401(k) matching Competitive salary Employee discounts Health insurance Paid time off Training & development The Basics: The Senior Account Manager is responsible for creating sales, establishing and maintaining both client and referral relationships, curating a steady pipeline of active opportunities, and consistently hitting the established...

  • Sales Associate

    1 month ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB: As a Bellagio Retail Sales Associate at the Pool, you will be responsible for setting the stage for an excellent guest experience by personalizing product recommendations to our diverse guests within our various retail locations. It is the primary duty of a Retail Sales Associate to provide our guests with exceptional guest service consistent with...

  • Retail Sales Associate

    2 months ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB: As a Bellagio Retail Sales Associate at Giardini, you will be responsible for setting the stage for an excellent guest experience by personalizing recommendations on our luxurious and unique items. Giardini, located near the Bellagio Conservatory, offers a wide array of garden-oriented gifts and decorative items for the home and garden from...

  • Sales Associate

    1 month ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB: As a Bellagio Retail Sales Associate at Tutto, you will be responsible for setting the stage for an excellent guest experience by personalizing product recommendations to our diverse guests within our various retail locations. It is the primary duty of a Retail Sales Associate to provide our guests with exceptional guest service consistent with MGM...

  • Retail Sales Associate

    1 month ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB: As a Park MGM Retail Sales Associate at Eataly, you will be responsible for setting the stage for an excellent guest experience by personalizing product recommendations to our diverse guests within our various retail locations. It is the primary duty of a Retail Sales Associate to provide our guests with exceptional guest service consistent with MGM...

  • Senior Account Manager

    4 weeks ago

    Las Vegas, United States Premiere AV Integration Full time

    Benefits: 401(k) 401(k) matching Competitive salary Employee discounts Health insurance Paid time off Training & development The Basics: The Senior Account Manager is responsible for creating sales, establishing and maintaining both client and referral relationships, curating a steady pipeline of active opportunities, and consistently hitting the...

  • Finance Coordinator

    1 month ago

    Las Vegas, United States Tancell Care Full time

    Description If you are looking for a stable and rewarding job where you get a chance to help others enjoy life as it enriches yours, join us! We at Tancell Care serve individuals with intellectual and developmental disabilities in Southern & Northern Nevada by assisting them in learning basic living skills, achieving developmental goals and establishing...

  • Casino Cashier Representative I TD

    4 weeks ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB: The Bellagio Casino Cashier Representative's role involves enhancing the service experience through accurate processing of customer and inter-departmental monetary transactions, delivering excellent guest service, and promoting the MGM Rewards program. All duties are to be performed inaccordance with federal, state and local laws, regulations, and...

  • Casino Cashier Representative I TD

    3 weeks ago

    Las Vegas, United States MGM Resorts International Full time

    THE JOB: The Bellagio Casino Cashier Representative's role involves enhancing the service experience through accurate processing of customer and inter-departmental monetary transactions, delivering excellent guest service, and promoting the MGM Rewards program. All duties are to be performed in accordance with federal, state and local laws, regulations, and...