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Catering Manager

4 months ago

Alexandria, United States Goodwin House Full time
Job DescriptionJob Description

Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

  • Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
  • Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
  • Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and value

About the Position

Position is directly responsible for managing all catering functions and retail operations. Oversees staff to ensure proper set-up/clean-up of all retail venues and catering functions, prepping all food items (i.e. salads, deli platters, beverages, etc.), organizing, prioritizing and scheduling catering events, communicating any catering changes and maintaining cleanliness/orderliness in catering work area and pantry. The catering and retail manager is responsible for the billing and payment of all catered events including pricing as well as inventory management of the Fillmore Lounge and Market. Manages and oversees retail venues to attain revenue goals per fiscal year budget.

Job Duties

  • Manages departmental activities including retail venues and catered events (e.g., meal service, food production, catering activities, tray service, and merchandising).
  • Designs and implements programs and special projects planned to provide quality service, food and dining experiences to residents and their families, as well as guests, and staff.
  • Monitors the scheduling and job activities of retail and catering staff to ensure all events are set up and ready at scheduled time, ensuring all events and venues reflect departmental standards of high quality, pristine appearance, and customer comfort.
  • Circulates in dining areas during meal periods to field resident/guest comments pertaining to service and food quality. Provides and documents service recovery, as necessary.
  • Responsible for cash handling and record keeping for retail operations and catering functions, always maintaining standards and alignment with policies and procedures to mitigate risk and theft of services or company funds.
    • Directly responsible for billing and payment of resident, internal and external catered functions.
    • Provides direct input to anticipating, planning, monitoring, and evaluating cost programs to include daily purchasing and maintenance of food preparation system, order book, recipe files, inventory, and storerooms, as assigned.
  • Completes all daily and weekly reports as outlined in the department policies and procedures on a timely basis meeting all prescribed deadlines.
  • Supports the Dining Services Director with interviewing, hiring, and onboarding, orienting, training, evaluating and counseling of all staff along with any relevant documentation.
  • Monitors compliance with regulatory standards including sanitation of all kitchen areas, retail venues and catering equipment. Uses proper methods for food handling, infection control, and safety standards when producing items.

Retail Duties

  • Manages and supports front of the house, retail and revenue generating operations for all Dining Service venues at GHA.
  • Responsible for cash handling and record keeping in relationship to retail operations or catering functions.
  • Assists with menu and product development for retail venues, Fillmore Lounge and Bistro, as well as menu planning, writing, and advertising, meeting routinely with the Marketing and Communications team.
  • Trains staff in customer service, proper portioning, cashier skills as well as safety and sanitation.

Job Requirements

  • High School graduate or equivalent required.

  • Must have some experience with financial and operations management.

  • One year of commercial cooking experience required.

  • One year of catering experience preferred.

  • Must be a strong communicator in English, both written and verbal, and possess basic math skills.

  • Team management experience highly preferred.

  • Skills in basic knife handling and ability to utilize oven, dish machine, and meat slicer highly preferred.

  • Skills in organization and priority management are essential.

A sampling of our many benefits

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

  • Paid Time Off
  • Health/Dental/Vision Insurance
  • DailyPay: Work and get paid the same day
  • Tuition Assistance for Career Development
  • Student Loan Repayment Program
  • Financial assistance with U.S. Citizenship application or DACA Renewal
  • Tutoring for ESL, Citizenship Test & GED
  • Staff Emergency Grants
  • Retirement Plan- 401(k)
  • Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.

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