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HVAC Technical Support Group
5 months ago
Experienced HVAC-R / Chiller Technician
KKT chillers is a global supplier of process fluid chillers and has provided customers with specialized cooling solutions for more than 30 years.
We have an immediate opening for an experienced HVAC - Refrigeration technician to join our Technical Service team
The ideal candidate would have 3-5 years of hands-on experience working with process fluid chillers or similar commercial refrigerant equipment.
The core responsibilities of this position are as follows:
· Provide prompt, courteous and professional support to our customers and contracted service providers working on our behalf
· Communicate with team members and outside service vendors to ensure the quality of services performed. Our goal is for all work to be completed correctly the first time - eliminating the need for call backs / repeat visits.
· Provide timely updates of any findings, follow-up work, or parts needed for Warranty, Contract or T&M calls - noting the urgency of the repair and any downtime that may be required.
· Assist with inspections of incoming products, programming controllers, testing / repairing equipment and assisting Quality Coordinator with root cause analysis of returned products.
General Tasks are, but not limited to:
- Assist and support our US based service team with any Technical, Quality or Engineering related issues.
- Provide after-hours technical phone support (via 24-hour hotline) on a rotating schedule (typically 1 week per month).
- Accurately complete all paperwork so that any warranty claims are traceable to the correct work order / serial number as applicable.
- Make travel arrangements and coordinate service visits for startup of new equipment, assist with escalated service events or warranty service repairs.
- Ensure timely and accurate reporting of all service events, startups and warranty service repairs. Including providing detailed and accurate trip reports for any site visits.
- Ensure all checklists (Pre-startup, Commissioning and Planned Maintenance) are reviewed and uploaded to our Service Database.
- Answer phones and retrieve voicemails.
- Read and respond to emails.
- Represent KKT chillers in a professional manner while interacting with our customers.
- Adhere to our company’s ISO requirements and procedures.
- Other duties as assigned.
Personal Skills
- Self-Starter, able to work with minimum supervision.
- Performance driven - willing to seek answers, solve issues, learn new requirements.
- Strong technical capabilities
- Ability to read and understand drawings, schematics and other technical documentation to support our equipment.
- Experience troubleshooting and making repairs to HVAC-R equipment
- Experience with troubleshooting, diagnosing and making repairs to electrical equipment and working with industrial controls.
- Familiarity with Programmable Logic Controllers (PLCs)
- Experience working with closed loop, pressurized fluid systems
- Experience with chillers and/ or other industrial equipment.
- Exceptional communication skills, written and verbal
- Working knowledge of MS office products (Excel, Word, PowerPoint, Access, etc.)
- Experience with Salesforce and QuickBooks
- Team oriented, but also independent whenever required
- Minimum 2-year degree or at least 3-5 years in a similar position in the chiller industry.
- HVAC-R certification
- EPA Certification - Universal
- Valid Driver’s license
- Office - 85% / Travel - 15%
Education / General Requirements
Travel
We offer
· Full time salaried position with a competitive salary
· 401K with a 4% company match
· Excellent benefits including BCBSIL PPO or HMO, vision, dental, disability and life insurance
· Paid vacation, personal days and 10 holidays a year
· Tools and equipment necessary to perform job duties
· Opportunity to work with a growing company