Supervisor, Facility Operations Charlotte Convention Center

Who We Are

Charlotte will be recognized as the most sought-after city in the Southeast, known for its undeniable energy, passionate people, and captivating experiences.

Job Summary

The Facility Operations Supervisor plans, delegates, participates in, and quality checks tasks to ensure the facilities are always in a state of readiness and supervises the day-to-day aspects of the Facility Operations department in areas such as set-up, move-out, and maintaining building cleanliness and condition at the applicable CRVA venues at the Convention Center and NASCAR Hall of Fame.

The Facility Operations Supervisor provides leadership and direction to department front line staff, ensuring each event is operated at the highest level of professional standards. This role will work 3rd shift hours, supervising a team nightly to ensure standards are met.

Job Responsibilities

1. Essential Job Duties

• Under general supervision from the 3rd Shift Assistant Manager, is responsible for directing the activities of a facility operation team members and contractors, ensuring schedules are followed and decisions are made on a variety of problems, informing managers of more complex concerns. Exercises functional supervision over assigned staff.
• Works with 3rd Shift Assistant Manager to ensure that all setup activities and custodial needs are consistent with facility wide standards for all events, as needed. Making sure turnarounds and changeovers are done in a timely and quality manner.
• Ensure all CRVA and department policies and procedures are being carried out by facility operation team members to maximize efficiency in operating and maintaining the facilities.
• Effectively and independently uses CORE daily to track events, plan and complete work orders for all events held at the convention center or NHOF.
• Utilizes department software to track all scheduled and requested maintenance work orders and ensures timely reporting of completion within respective software program.
• Engages department staff to ensure employee relations are priority.
• Conducts pre-shift meeting with staff to outline work that must be done for the day/week.
• Inspects work areas before, during, and upon completion of work to ensure the quality and adherence to safety procedures.
• Ensures all job assignments are completed during events and shifts.
• Writes and submits a mandatory End of Shift (EOS) report at the end of each shift.
• Oversee inventory control which includes routine maintenance of cleaning equipment, maintaining up to date equipment counts, and ensuring the safe storage and longevity of all department assets.
• Creates daily task lists and provides direction to Facility Operations Workers to accomplish said task list in an efficient manner.
• Responsible for room set-ups and breakdowns that includes tables, chairs, ramps, stage building, setting up other furnishings prior to, during, and after events.
• Conducts routine front of house, back of house, and restroom quality assurance walks to identify areas for cleaning/maintenance/equipment storage tidiness and dispatches necessary staff to address deficiencies in a timely manner.
• Maintains building, performing general routine cleaning and maintenance that includes but is not limited to sweeping, mopping, scrubbing, and vacuuming hallways, stairs, and office space, empties trash and garbage containers.
• Oversees the direct execution of the venue’s GBAC Star program, ensuring the building is always in a state of compliance with this program.
• Conducts audits and inspections utilizing various department testing equipment to verify cleaning tasks have been completed per GBAC program standards.
• Directs teammates in routine high frequency touch point cleaning during events per GBAC protocols.
• Notifies management concerning need for general repairs with issues pertaining to lighting, heating, ventilating, and equipment.
• Reports irregularities, discrepancies, injuries, property or equipment damage, loss of property and safety concerns promptly to supervisor.
• Assists management team in the development of safety and emergency procedures for the department. Leads by example in showing Operations Staff how to perform job duties safely.
• Actively pursue, develop, present, and maintain methods for improving conversion efficiency and quality.
• Communicates daily with management, event managers, and team via two-way radio and email throughout scheduled work time.
• Performs basic operational duties as a working supervisor.
• Provides excellent customer service to our clients at all times.
• Complies with all CRVA and applicable facility venues policies and procedures.
• Maintains professional attire, image, and demeanor at all times and ensures the team does the same.
• Ensures staff performance expectations are communicated and maintained.
• Evaluates staff to ensure safe work practices are being met.
• Successfully completes any required training or certifications courses deemed required by CRVA and department leadership in a timely fashion.
• Must be able to work flexible hours to include evenings, weekends, and holidays.
• May perform other duties as required.

1. Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.

1. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

• This job has no budgetary responsibilities.

Supervisory Responsibility

• Is responsible for the day-to-day supervision of a staff of approximately 10 full-time employees in the Facility Operations department, plus part-time and contracted labor.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work.

Knowledge and Skill Requirements

• Ability to work with limited supervision and supervise staff.
• Ability to direct and quality check the work of others and address deficiencies in a professional and timely manner.
• Ability to maintain adherence to quality, safety, and the timely completion of assigned projects.
• Excellent verbal and written communication skills.
• Must be self-motivated and have strong organizational skills and sense of urgency.
• Ability to foster a respectful, inclusive, and productive work environment and work well within a team.
• Ability to prioritize and handle multiple projects simultaneously with a strong attention to detail.
• Strong commitment to customer service and always maintaining a professional atmosphere.
• Strong working knowledge of facility housekeeping standards and practices and proper use of all department chemicals and solutions.
• Basic level computer skills and knowledge of Microsoft Office Suite; ability to learn and utilize other venue related computer software, when applicable.
• Extensive knowledge of operational procedures of venue facilities.
• Strong understanding of operations equipment including forklifts, pallet jacks, staging, cleaning equipment, etc.
• General knowledge and background of venue programs and events.
• Knowledge and experience in planning, prioritizing, and organizing a complex workload.
• Ability to establish and maintain effective working relationships with co-workers, the public, and other departments, and agencies.
• Ability to follow written and oral instructions and interpret diagrams and floorplans.
• Ability to operate mobile and/or portable radio, and various equipment used in venues.

Education and Experience

• High School Diploma (H. S.); and 3 years of previous related experience; or equivalent combination of education and experience. Supervisory experience preferred.
• Have a proven track record to function in a fast paced, high-pressure environment and possess outstanding interpersonal aptitude.

Physical Demands

• The employee must regularly lift and /or move up to 70 pounds, unassisted.
• Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly use power hand tools.

Work Environment

• The noise level in the work environment is usually moderate.

Travel Required

• This job has no travel requirements.

What We Offer

• NC Retirement Plan
• Education Reimbursement
• 457 Plan
• CRVA University
• Employee 1st Culture
• CORE Values

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.

Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.