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Client Support Specialist

5 months ago

Gainesville, United States Burgess Information Systems, Inc. Full time
Job DescriptionJob Description

SUMMARY: The Hospice Client Support Specialist is responsible for maintaining an effective and professional relationship with clients while positively representing ProCare. The Hospice Client Support Specialist is responsible for client retention, renewal and overall plan satisfaction. The Hospice Client Support Specialist provides basic benefit consulting and training on an ongoing basis and facilitates the resolution of all issues pertaining to the client. In addition, they ensure that all client deliverables are on time, accurate and meet the needs of the client. Hours are Monday through Friday, 8 a.m. – 5 p.m. OR 9 a.m. to 6 p.m.

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

  • Establish and maintain professional relationship with Client, which includes face-to-face meetings, effective written and telephone correspondence, good listening and comprehension skills.
  • Communicate daily and as scheduled with business leader so as to provide necessary, timely feedback and assessment of business relationships.
  • Work with sales and implementation teams to provide seamless transition to ProCare systems.
  • Assess, prioritize and resolve client issues received by telephone, voice mail, E-mail or in person.
  • Interview end-user to collect information relating to various issues and lead user through troubleshooting techniques.
  • Identify, research, isolate, resolve and follow up on all reported client issues.
  • Escalate more complex issues to management as appropriate.
  • Log and manage all open issues.
  • Document and retain all information pertaining to client’s program.


QUALIFICATIONS AND REQUIREMENTS

  • 3 years pharmacy experience or equivalent healthcare industry experience
  • Excellent telephone etiquette and verbal/written communication skills
  • High level of professionalism in appearance, demeanor and judgment
  • Proficient in Microsoft Office applications
  • Highly organized and motivated
  • Excellent time management skills
  • Ability to work independently and on a team
  • Attention to detail

EDUCATION
Bachelor’s degree, Pharmacy Technician Certification, or comparable experience.

PHYSICAL DEMANDS
The Account Manager position requires sitting, standing and occasional light to medium lifting.