Afternoon Guest Services Representative

2 weeks ago

Strongsville, United States Nothing Bundt Cakes #269 Full time
Job DescriptionJob DescriptionGuest Services Representative (GSR) - Afternoon availability, weekdays and weekends

No experience necessary. We will train the right person to be an awesome member of our team

Guest Services Representative (GSR) Description:

The Guest Services Representative (GSR) serves our guests in person and over-the-phone with creative celebration solutions in a warm and welcoming environment. Guest Services Representatives (GSRs) assist the Crafting department, perform light cleaning, and some clerical duties.

Compensation:

The Guest Services Representative (GSR) will earn between $10.00 - $12.00 per hour to start. Candidates may be further compensated based on their experience, drive, ability to learn quickly, and desire to improve. Additional compensation is available, including performance bonuses and other perks.

Requirements:
  • Fits the Nothing Bundt Cakes Culture
  • Outgoing and friendly personality
  • Genuine care for the needs of others
  • Ability to follow instructions and processes
  • Has integrity
  • Takes initiative
  • Ability to multitask while paying special attention to detail
  • Possess a strong sense of teamwork
  • Has a strong sense of pride in one's work
  • Strong sales ability
  • Works well under pressure
  • Ability to work at a fast pace
  • Possess strong physical stamina
  • Has good organizational skills
  • Feels the necessity to keep a clean work environment
  • Ability to lift 50 pounds
Responsibilities may include but are not limited to:
  • Abides by all NbC policies and procedures
  • Upholds NbC's image and brand
  • Keeps case in retail area stocked with Bundtlets, 8, and 10 cakes, and back-up sample trays
  • Maintains par levels in cooler for case cakes, assorted Bundtini packs, and sample trays
  • Folds cake boxes
  • Introduces walk-in guests to our bakery and provides guest tour presentations
  • Assists guests with walk-in orders while using creative celebration solutions
  • Suggests balloon sales, appropriate retail items, and up-sells with candles and cards
  • Assists phone guests by placing incoming orders
  • Acts as last line of defense for ensuring brand standards are met
  • Operates point of sale (POS) system with accuracy and efficiency
  • Gathers guest email addresses
  • Maintains a strong knowledge of NbC's products, prices, and promotions
  • Keeps retail area clean, swept, and neatly merchandised
  • Dusts all retail surfaces, including all counter tops, and POS stations
  • Performs duties assigned by Crafting department such as fluffing bows and making design pieces
  • Assists other departments as necessary
We are looking to bring our new colleague on board as soon as possible, but we will spend the necessary time to find the best fit both in abilities and culturally.

We cant wait to meet you

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