Service Account Coordinator

4 weeks ago

Indianapolis, United States freije Engineered Solutions Company Full time
Job DescriptionJob Description

We're looking for a Service Account Coordinator to join our growing team at freije. You will be on a collaborative team of 5 other Service Account Coordinators in Indianapolis, IN and Columbus, OH. If you like a fast-paced environment with something different every day this job is for you. 

Responsibilities: 
You will play a vital role in our company success as the Service Account Coordinator. In this role you will manage the overall business relationship with the customer through proactive, open, responsive, and collaborative account management. 

  • Dispatch Service Technicians to service calls 
  • Follow up on technician status 
  • Review work orders for accuracy and move to billing 
  • Create purchase orders for technicians 
  • Act as a point of contact, provide customer service, and general relationship management 
  • Answer customer phone calls for service requests 
  • Provide customer with updates or supporting documents as needed 

Required qualifications: 

  • Must have a High School diploma or equivalent 
  • 1 year experience in related position or dispatch position required 
  • Basic computer skills (Outlook, Excel, Word) 
  • Basic math skills 
  • Ability to prioritize workload as it relates to customer's needs and adjust accordingly 
  • Ability to work well both independently and as a team 
  • Strong administrative, organizational, computer, customer and communication skills 
  • Flexibility in availability during peak season 
  • Must be able to pass a background check and drug screen for employment 

Core Values  

Gluey: You are a person that others want to work with  

  • Others want to be around you and work with you  
  • Potential candidates want to come here because of you  
  • Journeymen / apprentices want to be on your job, techs want to be on your team, customers request you by name  
  • You work with integrity and are open to sharing your knowledge with others  

Lead From Your Seat: You think like an owner  

  • You are a servant leader  
  • You accept responsibility in lieu of assigning blame  
  • You are enough about the company to provide your ideas, even when they are not directly your responsibility  
  • You are a team player and never say "that's not my job"   

Uber Customer Centric: You drive a "wow" experience  

  • A customer-centric company is more than a company that offers good service; it is a company that creates a culture around the respectful treatment of others  
  • You treat everyone you interact with in a way that provides a positive experience  
  • You have a "whatever it takes" attitude toward the internal and external customer  
  • You put the customer at the center of your focus  

Endeavor to be Great: You strive to be the best version of yourself  

  • You endeavor to be a great person, not just great at your career  
  • You grow and develop every day  
  • You work to become an expert  
  • You continually improve the way you treat people and the quality of your work  

frēijē engineered solutions co is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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