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Service Account Manager

4 months ago

Indianapolis, United States The Hill Group Full time
Job DescriptionJob DescriptionSalary:

The Hill Group (“Hill”) is seeking a Service Account Manager to join our team, supporting all divisions of our company. The Service Account Manager will be responsible for maintaining and growing service accounts, developing new business opportunities, and ensuring exceptional client satisfaction. This role involves working closely with sales and operations teams to meet departmental goals.

 

Key Responsibilities

 

Client Engagement:

  • Regularly meet with key clients to discuss services provided, review completed projects, understand future needs, and ensure overall
  • Cultivate and maintain strong client relationships through regular communication and client entertainment.
  • Address and resolve client issues promptly, ensuring high levels of satisfaction and

 

Business Development:

  • Conduct sales calls and presentations to attract new clients and retain existing
  • Develop new business leads through warm calls, networking, and strategic
  • Identify opportunities to secure new inspection accounts and service

 

Account and Project Oversight:

  • Estimate, sell, and manage maintenance service agreements, repairs, and project
  • Create detailed estimates, including all necessary costs for materials, labor, and
  • Prepare and deliver comprehensive proposals and quotation letters to
  • Collaborate with General Manger to ensure sales targets are met and projects are profitable.
  • Monitor daily account activities and respond proactively to any issues that

 

Operational Coordination:

  • Review service tickets regularly and follow up with clients to ensure all issues are
  • Coordinate and manage project execution direct with Service Technicians.
  • Participate in planning meetings to provide guidance and support to clients throughout project
  • Maintain accurate records of bidding activities and project execution.


Administrative and Miscellaneous Duties:

  • Adhere to and help refine company policies and
  • Perform additional tasks as assigned to support the team and organizational

 

Experience and Qualifications:

  • Bachelor’s degree in Sales, Marketing, Mechanical Engineering, Mechanical Engineering Technology, Building Construction Management, Business Management, or a related
  • Relevant industry experience ranging from entry-level to 10 years in the business
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with HVAC and control systems is

 

Other Qualifications 

  • Ability to perform effectively under pressure and adapt to changing
  • Keen attention to detail, strong organizational skills, and the ability to prioritize multiple
  • Excellent verbal and written communication
  • Strong interpersonal and customer service skills with a positive and professional
  • Capacity to work independently with minimal supervision while collaborating effectively within a team.
  • Dependable, organized, and self-motivated with a proactive approach to
  • Professionalism and the ability to handle pressure from clients, vendors, and internal coordination

 

This position offers a robust opportunity to engage in account management, sales, and project coordination, playing a vital role in driving the success and growth of The Hill Group's evolving Indianapolis service business.