General Manager

2 months ago

Santa Monica, United States Restore Hyper Wellness - RHWM027 Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Competitive salary

Benefits/Perks
  • A competitive salary plus bonus
  • Flexible Schedules
  • Casual Dress-code
  • Fun, wellness-focused work environment
  • Health Insurance

Company Overview
Restore Hyper Wellness is the leading retail provider of health and wellness modalities in the United States. Our goal is to make Hyper Wellness accessible, affordable, and fun. This means helping people feel better and perform at a higher level so they can do more of what they love.

Job Summary
Restore is seeking a General Manager with strong leadership skills and a knack for business development and sales. If you thrive in a fast pace environment and have a background in the health and wellness or retail landscape, we want to meet you.

Responsibilities
People Management
  • Achieve monthly membership, department and total revenue goals.
  • Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews. Conduct regular staff meetings to communicate promotions, goals and other relevant information,
  • Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability.
  • Oversee all aspects of onsite training of new employees. Ensure 100% completion of all required ongoing training per Restore compliance standards.
  • Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations.
  • Monitor and formally document staff performance/behavior with the support of the HR Department.
  • Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.

Operations Management
  • Maintain a safe, clean and secure environment for all guests and staff.
  • Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
  • Communicate any equipment maintenance or construction needs to lead and help oversee repairs.
  • Ensure an exceptional store experience that engages and retains customers.
  • Be flexible with your schedule - youll work hours based on business needs and store operating hours. This will include weekends and holidays.
  • Make timely and effective decisions regarding customer service issues.
  • Daily reporting of appointments, revenue, goals, inbound/outbound calls.
  • Report all safety and medical incidents through formal in-store communication and to the corporate team.

Sales & Marketing
  • Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.
  • Maintain a strong local presence through partnerships with community and business organizations. Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restores services.
  • Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.
  • Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.
  • Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.
  • Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.
Company Culture
  • Represent the brand by embodying Restores core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
  • Lead and organize staff outings, professional development, and member workshops that build on and enhance Restores mission, vision, and values.
Qualifications
  • Youve obtained an undergraduate degree or higher.
  • You have a proven track record of B2B and B2C sales.
  • You have at least three to five years of management experience.
  • Youre passionate about fitness, athletic achievement, and general health and wellness.
  • Your verbal and written communication skills are on point.
  • Youre a numbers person and can deliver action plans based on key metrics.
  • Youre tech-savvy and have experience processing payroll and creating employee schedules.
  • Youre driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
  • You get joy and fulfillment from helping people feel better and live healthier lifestyles.

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