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General Manager

2 months ago

Santa Monica, United States J. Elizabeth Portraiture Full time

Haus of Portraiture is looking for a MOTIVATED LEADER who takes initiative We provide heirloom portraiture for families, and give them an amazing experience. We have also donated to hundreds of charities in the last 9 years Located in Santa Monica, CA we are growing and are seeking 1 bright candidate who is looking for a long-term position.


We are seeking an experienced Operations Manager to oversee our company's daily operations, company culture and ensure efficiency. The ideal candidate will be a strategic thinker with strong leadership skills and a proven track record in managing operational processes and has a background in sales.


What is in it for you?

Full-time exempt work week, including weekends.

$90,000 salary + BONUS on outcomes/targets

2 weeks paid vacation

401K plan

Health Benefits


Position - Portrait Studio Operations Manager

Reporting to the Owner, you will be responsible for monitoring our growing studio's operations and managing the staff's performance and duties. The Studio Manager will ensure that the studio operations maintain maximum productivity and efficiency to provide high-level customer service and improve company profits.


You Are

A reliable TEAM player and have the ability to work autonomously while dealing efficiently and thoroughly with the full service process. Quick to initiate SOLUTIONS, you'll thrive in a business that has real, unique value to offer its customers.


Responsibilities include but are not limited to:

Inspire and MOTIVATE your team

Offer 5 STAR customer service for our clients and staying on top of our online reputation

Assisting in the administration, sales and customer relations & day-to-day running of the studio

Regularly implementing and updating SOP's

Meeting company STANDARDS and achieving weekly & monthly TARGETS

Ensuring photographers and art directors run ON SCHEDULE

Before and after-sales care

COMMUNICATING staff policies

Maintaining weekly REPORTS for forecasting, customer service, art directors

Verifying and matching daily transactions

Staying within COGS

Ensuring studio stock inventory is maintained

Hire, train and onboard new team members

Running payroll, commissions, and monitoring staff time tracking

Maintaining calendars for employee hours and the studio schedule

Holding daily customer service MEETINGS and weekly meetings with all staff

Manage Accounts Receivable and Accounts Payable

Responsible for OH&S


Requirements

We are looking for a well-presented, motivated, and TARGET-DRIVEN individual, you are a natural leader who is able to thrive on maximizing the potential of your team of Photographers, Art Directors & Client Concierge. As well as being able to recognize the NEEDS OF CUSTOMERS, you'll be adept at providing a high-level of customer service and are a great communicator. We are looking for someone who loves numbers, is willing to jump into the sales process when needed and is excited and motivated to hit and exceed metrics and goals.


Qualifications

A confident, engaging and POSITIVE PERSONALITY is vital

Experience in management and LEADERSHIP is essential

SALES experience is desirable

Loves organization & details

Please note that check-ins are a criteria and not negotiable

Keap (InfusionSoft), Acuity, Microsoft Office Suite, Google Suite, Quickbooks knowledge a plus


To be considered you must include a cover letter, resume and quote position title/location.

www.hausofportraiture.com