Parts Dispatcher

4 weeks ago

Huntington Park, United States RWC International LTD Full time
Job DescriptionJob Description

Looking for a long-term career in a high demand industry with great earning potential? RWC International is a proven leader in the truck service and repair industry. RWC is a family-owned company that cares, and we offer Competitive Wages, Paid Time Off & Holidays, Full Health Benefits, and 401K match. We value what makes a family business successful: commitment, compassion, hard work, and a desire for each other to succeed. RWC International is committed to the long-term development of our team members. No matter your level when you join us, we want to help you grow.

Salary range (depending on knowledge and experience) can range from $22 - $24 an hour.

Organizing parts delivery in a timely manner to provide excellent customer service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Pull parts for all delivery orders including stock orders and store transfers
  • Assign deliveries to delivery drivers so that customers receive parts in the most efficient way as quickly as possible
  • Arrange for basic vehicle maintenance and notify store manager when more extensive repairs are needed
  • Use RWC Elite Extra Delivery Tracking system to ensure that deliveries are being accomplished in the most accurate and efficient ways
  • Lead the delivery team for daily success, delegate tasks when it would increase efficiency and productivity
  • Assist in parts delivery when necessary
  • Speak with the manager or with customers to resolve issues and answer questions
  • Participate in training as provided
  • Be able to work a flexible schedule, including weekends and possibly holidays
  • Check in all freight received from store transfers and relay service
  • Communicate customer feedback or competitive activity
  • All other duties as assigned by manager

PHYSICAL DEMANDS/WORKING ENVIRONMENT

  • Must be able to stand for long periods of time
  • Must be able to lift 50 pounds safely without assistance
  • Able to work in a fast-paced environment
  • Must be able to squat, climb, bend, reach above shoulder level, kneel, push and pull
  • Long periods of time spent working on a computer

RECOMMENDED SKILLS/ABILITIES

  • Ability to effectively lead and manage a team
  • Excellent verbal and written communication skills, active listening
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent time management skills and the ability to prioritize tasks and to delegate them when appropriate
  • Able to utilize critical problem-solving skills
  • Ability to act with integrity, professionalism, and confidentiality
  • Automotive parts knowledge is preferred
  • Forklift experience preferred

EDUCATION/EXPERIENCE

  • Must have a valid driver’s license for a minimum of two years, and have a clean driving record
  • Must be at least 18 years of age
  • High School diploma, GED or equivalent required

BEHAVIORAL EXPECTATIONS

  • Commitment: Attendance, teamwork, completion of work assigned
  • Respect: Each other, our customers, our vendors, and company property
  • Flexibility: Adapting to needs of the store
  • Accountability: Willingness to share ideas, active listening skills, confidentiality
  • Professional: Appropriate attire, conduct and communication

Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

M/F/V/H

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