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Customer Service Representative

2 months ago

Paw Paw, United States Summit Companies Full time
Job DescriptionJob Description

Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be right for you

Summit Fire Protection, a subsidiary of Summit Companies, is a premier firm in the Fire Sprinkler and Fire Life Safety industry with offices throughout the Midwest.

We are seeking a Customer Service Representative for our Kalamazoo, Michigan (Paw Paw) location.

The Customer Service Representative is responsible for providing administrative and general office support the specified department.

Essential Functions:

  • Answer, respond to and direct all telephone calls.
  • Welcome and greet all visitors; determine their needs and direct them to the appropriate person.
  • Maintain the appearance of common areas.
  • Ensure accurate and timely processing of payroll for assigned branches.
  • Accurately keys all payroll related data into the payroll system to process and meet payroll deadlines, as requested.
  • Sort and distribute mail daily.
  • Arrange for couriers as requested by staff.
  • Assist staff with bulk mailing as requested.
  • Draft and prepare memos and/or letters as requested by executive team.
  • Maintain office supply inventory, forms and coordinate special orders as needed.
  • Order Insurance Certificates as requested.
  • Obtain customer invoice approvals as required.
  • Process deposits and credit card payments.
  • Maintain electronic filing system.
  • Coordinate special events as the need arises.
  • Perform other duties as assigned or delegated.

Job Requirements:

  • High school graduate or equivalent
  • Minimum one (1) year previous receptionist/administrative experience
  • Professional appearance and courteous demeanor; upbeat, outgoing attitude
  • Excellent interpersonal communication skills; service oriented
  • Strong written and oral communication skills
  • Proficient knowledge of Microsoft Word and Excel
  • Knowledge of PowerPoint
  • Typing/keyboard skills of 45 wpm, minimum
  • Proven organizational skills
  • Ability to prioritize multiple tasks, meeting required deadlines
  • Self-directed, takes initiative in seeking efficiencies of processes; follow-through on implementation
  • Demonstrated analytical skills and problem solving skills
  • Demonstrated attention to detail and accuracy
  • Ability to interact with technically diverse groups
  • Customer service oriented; ability to develop and maintain cooperative working relationships

Benefits

Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

  • Paid Vacation and Holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan with Company Match
  • Flexible Spending Accounts
  • Long-Term Disability – Employer Paid
  • Short-Term Disability – Employer Paid
  • Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
  • Life Insurance for Team Members and Dependents
  • Employee Assistance Program
  • Employee Referral Program

Summit Fire Protection, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire Protection is a dynamic organization with endless growth opportunities spanning over 25 locations in more than 8 states.

Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire Protection supports trade skills and workforce development. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We continually strive to be the Employer of Choice for highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Our Core Values

PIPE

  • We are PASSIONATE about life safety
  • We have INTEGRITY (Do the right thing)
  • We work in PARTNERSHIP with our customers and community
  • We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Fire Protection participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire Protection is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

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