Call Center Representative

3 weeks ago

Paw Paw, United States Hiemstra Optical Full time

{"h1": "Job Title: Call Center Representative", "h2": "Job Summary", "p": "As a Call Center Representative at Hiemstra Optical, you will be responsible for handling all phone inquiries related to patient scheduling and appointment processes. Your primary goal will be to provide accurate and professional assistance to patients, ensuring a seamless experience for our clients.", "ul": [{"li": "Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders"}, {"li": "Gather all pertinent demographic information with accuracy"}, {"li": "Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record"}, {"li": "Assure we have received referrals as necessary by doctor or insurance"}, {"li": "Triage calls properly to assure location and doctor are compliant with the patients' symptoms"}, {"li": "Act as a liaison between patients, guests, back office staff and providers"}, {"li": "Perform other duties as assigned"}], "h3": "Requirements", "ul": [{"li": "High school diploma or equivalent"}, {"li": "One (1) or more years of office experience or customer service experience"}, {"li": "Excellent computer and verbal communication skills"}], "h3": "Preferred Qualifications", "ul": [{"li": "Healthcare experience"}, {"li": "Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills"}, {"li": "Able to multi-task and meet deadlines"}], "h3": "What We Offer", "ul": [{"li": "Competitive wages"}, {"li": "Robust benefit package including medical, dental, life and disability (short- and long-term) insurance"}, {"li": "Generous paid time off (PTO) program"}, {"li": "Seven (7) company paid holidays"}, {"li": "401(k) retirement plan with company match"}, {"li": "An organization focused on People, Passion, Purpose and Progress"}, {"li": "Inspirational culture"}], "h2": "About Us", "p": "Hiemstra Optical is a dynamic organization dedicated to providing exceptional patient care and service. We are committed to creating a positive and supportive work environment for our employees."}

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