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Desktop Support Technician

2 months ago

Cincinnati, United States Murtech Staffing and Solutions Full time $20
Job DescriptionJob Description

Desktop Support Technician

Location: 2630 Glendale-Milford Rd, Cincinnati, OH 45241

Pay Rate: $20.00/HR W2 (Increase to $23/hour upon hire)

Hours: Full time, M-F, 8am-4:30pm  

Duration: Contract-to-Hire 

 

Description:

You will spend 2 days a week as a Lounge Specialist, and 3 days a week perform basic Desktop Support duties

 

As a Lounge Specialist, you will be the front line and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.  You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.  You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.  You are the customer advocate and coordination point for all customer issues and requests – even if these are beyond the scope to solve and take ownership of their issue.

 

Qualifications:

  • 2-4 years of IT experience and training
  • Excellent Customer Service Skills
  • Advanced knowledge of installation and operation of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Must be comfortable working with C-Band Executives, Leadership, and those with possible strong personalities. 
  • A+ certification and Microsoft MCP Certified a plus
Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.