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Desktop Administrator

2 months ago

Cincinnati, United States Infosys Full time

Infosys is seeking EUC Desktop Administrator. In this role, you will be responsible for the successful delivery of all end user’s technology issues. You will play an instrumental role for the successful delivery of IT end user support, IT relocation projects, IT asset management and undertaking the full audit and preliminary works promptly and to the highest standards.


Key Responsibilities:

•Manage daily IT support tickets, monitoring the ticket queue and managing requests through to completion

•Support the company’s equipment needs through setup and disbursement of desktop and laptop computer systems company-wide

•Perform routine updates to equipment and devices

•Resolve employee technology issues; Install, configure, and troubleshoot hardware, including desktops, laptops, printers and peripherals

•Interact with employees to assist in troubleshooting to identify the root cause of system problems

•Provide remote desktop support

•Hardware Inventory management ensuring stock levels are constantly monitored and updated

•Housekeeping on IT rooms

•Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam), business/office movements, training rooms etc.

•Supports hardware decommissioning events

•Patching of end user devices

•Software packaging and deployments to end user machines

•Perform basic troubleshooting, system upgrades and replacements for employees

•On-call and after-hours support will be provided on an as-needed basis


Qualifications:

•1+ years of experience in end user compute EUC experience

•Knowledge of Windows operating system and computer hardware.

•Knowledge of ServiceNow ticketing system and general support processes/procedures

•Basic knowledge of Networks, Security, WAN, LAN, WiFi setup

•Proven ability to work independently with little supervision as well as in a team environment

•Excellent communication, interpersonal and customer care skills.

•PowerShell scripting experience will be a plus

•Experience in the financial industry will be a plus


The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email and face to face.


Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.


Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.


Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.