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Patient Service Representative

4 months ago

Champaign, United States Christie Clinic Full time

Christie Clinic's department of Vein and Vascular is seeking a full-time Patient Service Representative from Monday - Friday 8:00am-5:00pm at the University Clinic.

Duties include acting as a liaison between patients and medical staff. Other duties include greeting patients, scheduling and rescheduling appointments, answering phones and ensuring that all patient matters are taken care of prior to seeing the provider. Experience in a medical office setting is strongly preferred.

Must be able to function efficiently and demonstrate excellent customer service and computer skills.Previous medical office experience preferred. Stable work history required.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 25 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a medical office setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment. Typical working hours will be Monday - Friday from 8am-5pm although may be asked to come in early or stay late as needed.

JOB DUTIES: (This list may not include all of the duties assigned.)

  • Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
  • Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
  • Provide check in process for patients.
  • Verify and update necessary demographic information.
  • Maintain provider schedules.
  • Keep a neat and orderly work and lobby area.
  • Maintain relevant office supplies for department effectiveness.
  • Distribute mail to appropriate staff members.
  • Schedule referral visits, tests, labs and appointments, as requested.
  • Ensure patient completes all paperwork pertaining to the office visit including insurance information, etc. prior to patient seeing provider.
  • Post any payments including co-payments, payments toward account balances, collections, etc.
  • Change financial class for charges on a patient's account that need filed to updated INS.
  • Maintain and balance payment drawer at end of day including cash, checks and charges.
  • Maintain file for sample medications and vouchers/coupons.
  • Stamp all papers, results, medical records, etc. and send to HIS to be scanned.
  • Assist patient to exam room, clean exam room after appointment and help to restock room with supplies.
  • Perform related work as required.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)