Technical Support Analyst I

1 month ago


Halethorpe, United States Cowan Systems and Cowan Management Full time
Job DescriptionJob Description

Technical Support Analyst I

Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation business. Due to continued growth, Cowan Systems, LLC has a Technical Support Analyst I position available in our corporate office located in Halethorpe, Maryland.

The Technical Analyst will provide exceptional customer service and act as an initial point of contact for end-users in the corporate headquarters and remote locations. The Technical Analyst assists staff with technical support of desktop computers, applications, telecommunications and related technology across our 24x7 enterprise. Support includes interaction with application software and operating systems to diagnose and resolve unique, recurring and non-recurring problems and documenting issues in the help desk ticketing system. Responsibilities require independent analyses, communication and problem solving skills. This position reports to the Service Desk Supervisor.

Responsibilities include:

  • Support and maintenance of the desktops, laptops, IP phones, mobile phones, printers and peripherals on the corporate network.
  • Support of the company's enterprise virtual desktop and application delivery software systems in conjunction with other members of the IT staff.
  • Accurately log all support requests in the Help Desk system software. Acknowledge, troubleshoot and resolve all assigned tickets; escalate and follow through when necessary especially in system down situations.
  • Responsible for creation, deletion and modification of user accounts and Microsoft O365 mailboxes.
  • Maintain user accounts, groups, permissions and licenses in Microsoft O365 and Azure Active Directory.
  • Responsible to communicate all system related issues to IT staff through channels set forth by management.
  • Facilitates moves, additions, and changes of computer and phone related equipment as required.
  • Perform user profile data migrations and restorations.
  • Maintenance of hardware and software inventory within the Asset Management system.
  • Assist next level IT support staff as necessary.
  • Other tasks as assigned.

Qualifications

  • BA/BS degree in a computing discipline and 1 year of work experience or 2-3 years providing PC desktop support in a corporate WAN environment.
  • Previous experience supporting Microsoft Windows 10 in a corporate environment required.
  • Experience supporting Microsoft Office with comprehensive knowledge of Outlook required.
  • Experience with desktop imaging software.
  • Familiarity with VoIP, general telecom and associated technologies a plus.
  • Experienced supporting enterprise-level multifunction printer/copiers/scanners also helpful.

Additional:

  • Strong customer-service orientation. Effective interpersonal and relationship-building skills. Ability to present ideas in user-friendly language to both technical and non-technical end-users.
  • Ability to multi-task and remain calm and composed under pressure.
  • Ability to lift and carry related computer & networking equipment.
  • Ability to climb ladders and stairs.
  • Must possess a valid driver's license and a vehicle for travel to other offices in the Baltimore metro area.


  • Halethorpe, United States Cowan Systems and Cowan Management Full time

    Job DescriptionJob DescriptionTechnical Support Analyst IIFormed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation business. Due to continued growth, Cowan Systems, LLC has a Technical Support Analyst II position available in our corporate office located in Halethorpe, Maryland.The Technical Analyst will provide...


  • Halethorpe, United States Cowan Systems and Cowan Management Full time

    Job DescriptionJob DescriptionApplication Support Analyst IThe Application Support Analyst is responsible for the support of company application systems in a high-availability, multi-site, geographically diverse 24 x 7 environment as part of a team of analysts. The candidate will have at least 1 year in an analyst or application support role and experience...


  • Halethorpe, Maryland, United States TEKsystems Full time

    Position Overview:The Service Desk Analyst plays a crucial role in ensuring customer satisfaction by efficiently managing and resolving a high volume of inquiries. Daily tasks involve documenting, monitoring, and addressing approximately 40 to 50 customer interactions. The Analyst serves as the primary advocate for customers, employing advanced...


  • Halethorpe, Maryland, United States TEKsystems Full time

    Position Overview:The Service Desk Analyst is responsible for managing, tracking, and resolving a high volume of customer interactions on a daily basis. The role requires acting as a liaison for clients to ensure effective problem resolution while showcasing strong troubleshooting capabilities.Key Responsibilities:Daily tasks include:Logging and monitoring...


  • Halethorpe, Maryland, United States TEKsystems Full time

    Position Overview:The role involves managing, documenting, and resolving a significant volume of customer inquiries, averaging between 40 to 50 interactions daily. Key duties include serving as the customer's representative for issue resolution, showcasing proficient troubleshooting abilities, and addressing, diagnosing, and resolving user inquiries in a...


  • Halethorpe, Maryland, United States TEKsystems Full time

    Position Overview:The role involves managing, documenting, and resolving an average of 40 to 50 customer inquiries daily. Key duties include serving as the customer's representative for issue resolution, showcasing intermediate to advanced troubleshooting capabilities, addressing, diagnosing, and resolving user calls in a centralized help desk setting, and...


  • Halethorpe, Maryland, United States TEKsystems Full time

    Position Overview:The role involves managing, documenting, and resolving an average of 40 to 50 customer inquiries daily. Key duties include serving as the customer advocate for issue resolution, showcasing intermediate to advanced troubleshooting capabilities, and addressing, diagnosing, and resolving end-user calls in a centralized help desk setting....


  • Halethorpe, Maryland, United States TEKsystems Full time

    Position Overview:The role involves managing, documenting, and resolving a high volume of customer inquiries, averaging between 40 to 50 interactions daily. Key duties include serving as the primary advocate for customers in troubleshooting issues, showcasing advanced problem-solving capabilities, and efficiently addressing and resolving user calls within a...


  • Halethorpe, United States TEKsystems Full time

    Description: The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and...


  • Halethorpe, United States TEKsystems Full time

    Description: This is a hybrid role and would need an individual to be able to site onsite in MD. The tenured ServiceNow System Analyst to join our Scrum team. This roles is with our End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of...


  • Halethorpe, United States TEKsystems Careers Full time

    *Description:* The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management...


  • Halethorpe, United States TEKsystems Careers Full time

    *Description:* The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Groups global enterprise. We own the development and successful delivery of quality features that support IT service management and...


  • Halethorpe, United States TEKsystems Full time

    Description: The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and...


  • Halethorpe, Maryland, United States Cowan Systems and Cowan Management Full time

    Application Support SpecialistThe Application Support Specialist plays a crucial role in ensuring the stability and performance of company application systems within a dynamic, multi-site, and high-availability environment. This position is ideal for individuals with a minimum of one year of experience in a support or analyst capacity, particularly in...

  • Revenue Analyst

    3 months ago


    Halethorpe, United States Cowan Systems Full time

    Revenue Analyst We are an Equal Opportunity Employer Category: Administration This is an in office opportunity located in Halethorpe, MD.Job Summary: The Revenue Analyst will work hand in hand with the Operations department and the Billing department each week. The Revenue Analyst will audit the previous week's driver dispatches to verify accuracy and...

  • Revenue Analyst

    2 months ago


    Halethorpe, United States Cowan Systems and Cowan Management Full time

    Job DescriptionJob DescriptionRevenue AnalystWe are an Equal Opportunity EmployerCategory: AdministrationThis is an in office opportunity located in Halethorpe, MD.Job Summary:The Revenue Analyst will work hand in hand with the Operations department and the Billing department each week. The Revenue Analyst will audit the previous week's driver dispatches...


  • Halethorpe, MD, United States TEKsystems Careers Full time

    *Description:* The myIT team is looking for a Senior ServiceNow System Analyst to join our Scrum team. The myIT team within the End User Support department is responsible for supporting the ServiceNow platform for Allegis Group’s global enterprise. We own the development and successful delivery of quality features that support IT service management and...

  • Financial Analyst

    2 months ago


    Halethorpe, United States The Ladders Full time

    THE POSITION IN A NUTSHELL SciensBuilding Solutions is seeking a Financial Analyst to join our Corporate Finance team. Ideally, you are a dynamic, motivated, and enthusiastic individual who thrives in a rapidly changing environment. You will coordinate the company's month-end closing and consolidation process; and generate and interpret financial records and...

  • Service Desk Analyst

    3 weeks ago


    Halethorpe, United States TEKsystems Full time

    Description:Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact...


  • Halethorpe, United States Millennia Housing Management Full time

    Job DescriptionJob DescriptionPosition Overview As a Maintenance Technician I, you will be responsible for coordinating tasks and supplies to prepare vacant units for re-occupancy effectively. You will also be responsible for helping the maintenance team with special projects. The Maintenance Technician I is responsible for maintaining the overall condition...