Collections Coordinator

1 month ago

McKinney, United States Lawton Group Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

JOB TITLE: Collections Coordinator
Lawton Commercial Services
McKinney, TX 75070

SUMMARY:
The Collections Coordinator will be responsible for contacting customers and collecting outstanding payments. The primary purpose of the position is to drive the collections process by maintaining appropriate levels of control to ensure prompt cash collection and applications which will include monitoring the Accounts Receivable Aging, analyzing customer accounts, working with and building trustful customer relationships, and utilizing internal resources in Accounting, Sales and Operations to resolve disputes and ensure timely payment.

DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include but are not limited to:
  • Utilize a systematic approach to review accounts, contact customers and perform research and analysis as needed on delinquent accounts to ensure timely payments.
  • Responsible for the multiple stages of the collections process including making phone calls and sending emails, statements, and collection letters for outstanding balances.
  • Apply payments to customer accounts, post and batch daily using Service Titan software.
  • Handle specific daily/monthly activity including data entry into Service Titan, preparing spreadsheets and status of collection progress.
  • Assist in problem solving issues that arise from delinquent account by interacting with customers, Sales, Operations and reporting software.
  • Participate and collaborate in Aging Review Meetings with interdepartmental teams to discuss and resolve outstanding items and support companywide collection efforts.
  • Support new customer set up process including running credit applications as requested and verifying and entering payment terms.
  • Assist/Backup other positions in the Accounting Department as required.
  • Various projects as assigned.

EDUCATION, EXPERIENCE, KNOWLEDGE:
  • 2+ years of commercial collections experience
  • High school diploma; Associates/Bachelors degree is a plus
  • Knowledge of billing procedures and collection techniques
  • Skilled in negotiation
  • Excellent communication skills (written and oral)
  • General working knowledge of QuickBooks and Excel
PHYSICAL REQUIREMENTS:
Requires sitting for extended periods of time. Ability to listen, hear and speak clearly over the phone and focus at close distances to a computer monitor.

WORK HOURS:
Forty (40) hours per week, 8-5 Monday through Friday

COMPENSATION:
This is a full-time hourly position.

BENEFITS:
  • Eligibility for health, vision and dental coverage, 401(k) plan and flexible spending accounts, subject to plan terms
  • Paid time off (PTO) earned on an accrual basis after 90 days of employment
  • Company-paid holidays

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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